Logs - redirect problem

[JoannaDark]

I have had a redirect problem for many months and Malwarebytes has been unable to clear it.

Thank you for your help.

J.D.

ark.zip

mbam-log and dds.zip

[Maniac]

Hello JoannaDark! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed about any changes.
  
• Post all of your log files, don't attach them.

Step 1

First of all, you should not have more than one anti-virus program installed as they will conflict and cause problems. You have two so you need to uninstall one of them. Of the two, I would recommend keeping Norton Internet Security, so please uninstall Ad-Aware.

Step 2

Going over your logs I noticed that you have BitTorrent installed.

• Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  
• They are a security risk which can make your computer susceptible to a smorgasbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  
• Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  
• The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.

It is pretty much certain that if you continue to use P2P programs, you will get infected again.

I would recommend that you uninstall BitTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

Step 3

• Launch Malwarebytes' Anti-Malware
  
• Go to Update" tab and select Check for Updates.
  
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

In your next reply, please post the following logs:

1. Malwarebytes' Anti-Malware log
   
2. a new fresh DDS log only
   

[JoannaDark]

Hello Borislav,

Thank you very much for your help.

I have uninstalled both AdAware and BitTorrent as directed/suggested. Follows are the Malwarebytes and DDS logs from today.

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6044

Windows 6.0.6002 Service Pack 2

Internet Explorer 7.0.6002.18005

13/03/2011 11:06:14 AM

mbam-log-2011-03-13 (11-06-14).txt

Scan type: Quick scan

Objects scanned: 165827

Time elapsed: 10 minute(s), 18 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

______________________________________________

.

DDS (Ver_11-03-05.01) - NTFSx86

Run by Me at 11:09:16.28 on 13/03/2011

Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_24

Microsoft

[Maniac]

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

-

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  ----------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

• Double click on Combo-Fix.exe & follow the prompts.
  
• When finished, it will produce a report for you.
  
• Please post the C:\Combo-Fix.txt for further review.
  

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

[JoannaDark]

Hi Borislav:

ComboFix 11-03-05.01 - Me 13/03/2011 14:39:06.1.2 - x86

Microsoft

[Maniac]

Any improvement?

[JoannaDark]

Hi Borislav

Yes, so far so good. Was it a root kit and is it gone for good?

Thanks very much

JD

[Maniac]

Was it a root kit and is it gone for good?

Nope, its was not rootkit and yes, now is gone, definitely for good.

Glad I could help you! Last steps for you:

Step 1

Go to Start => Run... and copy & paste next command in the field:

ComboFix /uninstall

Then hit Enter button.

This procedure will do the following:

• Uninstall ComboFix
  
• Delete its related folders and files
  
• Reset your clock settings
  
• Hide file extensions
  
• Hide the system/hidden files
  
• Resets System Restore again
  

Note: Make sure there's a space between ComboFix and /uninstall

Step 2

Please manually delete DDS and GMER.

Step 3

Keep your software up-to-date:

www.bleepingcomputer.com/tutorials/tutorial174.html

Some malware preventions:

http://forums.malwarebytes.org/index.php?showtopic=9365

Safe surfing!

[JoannaDark]

Hi Borislav

Thanks again for helping me. The only thing that didn't work is that the Combofix file was not found when I tried to uninstall. The .exe file is still on my Desktop though - do I just delete it?

Thanks

JD

[Maniac]

Please try:

Combo-Fix /uninstall

[screen317]

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