SamRyan Posted March 12, 2011 ID:399101 Share Posted March 12, 2011 Hi,Please help I am currently running Win7 home premium sp1 64bitI must be infected as I cannot get online with iexplorer. although i can with mozilla firefox.If i try to save files with firefox it looks like they download but the file is not where i download it too !!!I have installed malwarebytes but when i try to run it states "run-time error 372 failed to load control 'vbalgrid' from vbalgrid6.ocx. your version of vbalsgrid6.ocx may be outdated."I have used mbam clean to remove mbam. Re-downloaded the latest ver of mbam but still get the same messageattached are my log filesPlease help !!!Extras.TxtOTL.Txt Link to post Share on other sites More sharing options...
Staff screen317 Posted March 12, 2011 Staff ID:399332 Share Posted March 12, 2011 Hi and welcome to Malwarebytes.Try the solution outlined here:http://forums.malwarebytes.org/index.php?showtopic=7377Let me know how it goes. Link to post Share on other sites More sharing options...
SamRyan Posted March 14, 2011 Author ID:400003 Share Posted March 14, 2011 thanks for getting back to me.I installed subinacl and it defaulted to "program files (x86)".It seemed to install but on completion I could not see "Windows Resource Kits\Tools" folders.If on installation i change the destination folder (ie/ to c:\me\) it worksI amended the bat file to access the c:\me\ folder but when run i get lots of RegSetKeySecurity error : 5 Access is denied messages for all the registry change entries Link to post Share on other sites More sharing options...
Staff screen317 Posted March 15, 2011 Staff ID:400355 Share Posted March 15, 2011 What if you try running the .bat file as Admin? Link to post Share on other sites More sharing options...
SamRyan Posted March 15, 2011 Author ID:400390 Share Posted March 15, 2011 If you mean right click the BAT file and select "run as administrator" I have tried that and received the same result. Link to post Share on other sites More sharing options...
Staff screen317 Posted March 15, 2011 Staff ID:400468 Share Posted March 15, 2011 Hi,Please visit this webpage for instructions for running ComboFix: http://www.bleepingcomputer.com/combofix/how-to-use-combofixWhen the tool is finished, it will produce a report for you.Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.-screen317 Link to post Share on other sites More sharing options...
SamRyan Posted March 16, 2011 Author ID:400800 Share Posted March 16, 2011 Thanks for the assistance screen317.I decided to perform a clean reinstall to completely remove any infection.You know how it is when you lose heart with your PC.But many thanks for the help. Link to post Share on other sites More sharing options...
Staff screen317 Posted March 18, 2011 Staff ID:401333 Share Posted March 18, 2011 Thanks for letting me know. Link to post Share on other sites More sharing options...
Staff screen317 Posted March 18, 2011 Staff ID:401334 Share Posted March 18, 2011 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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