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SO... Yet again my moms computer is infected by yet another virus/trojan. I swear after this time I'm going to install Deepfreeze to stop my siblings from messing her computer up. :)

I'm pretty sure from my searching that it has something to do with the Whitesmoke toolbar in IE. From the other posts here it sounds like the fix is pretty computer specific so can someone help me get this and any other items removed? I am currently running Malewarebytes on the machine but will stop after that to see what steps I need to take.

Thanks in advance for your help.

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post-32477-1261866970.gif

Please don't attach the scans / logs for these tools, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.

Click the Tools menu, and then click Folder Options.

Click the View tab.

Uncheck "Hide file extensions for known file types."

Under the "Hidden files" folder, select "Show hidden files and folders."

Uncheck "Hide protected operating system files."

Click Apply, and then click OK.

Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.

Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.

When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:

Double-click on the Folder Options icon.

Click on the View tab.

If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.

Click on Show Hidden Files or Folders.

Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

Remove the checkmark from the checkbox labeled Hide extensions for known file types.

Remove the checkmark from the checkbox labeled Hide protected operating system files.

Please do not delete anything unless instructed to.

I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache

http://www.java.com/en/download/help/plugin_cache.xml

Next:

Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner

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OK... Here is the log file below... Machine seems to be running just like before, I didn't notice a slow down but my mom said it was doing really weird things. Again I haven't noticed anything really strange. I look forward to further instructions! Thanks again for all your help.

**************************************************************

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 6014

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

3/11/2011 8:45:20 AM

mbam-log-2011-03-11 (08-45-20).txt

Scan type: Quick scan

Objects scanned: 197706

Time elapsed: 6 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 3

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 3

Files Infected: 14

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\CLSID\{52794457-af6c-4c50-9def-f2e24f4c8889} (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{52794457-AF6C-4C50-9DEF-F2E24F4C8889} (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{52794457-AF6C-4C50-9DEF-F2E24F4C8889} (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

c:\program files\whitesmoketoolbar (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\networkservice\application data\whitesmoketoolbar (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

Files Infected:

c:\program files\whitesmoketoolbar\whitesmoketoolbarx.dll (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\program files\whitesmoketoolbar\whitesmoketoolbar.dll (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\networkservice\application data\whitesmoketoolbar\dtx.ini (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\networkservice\application data\whitesmoketoolbar\exeArgs.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\networkservice\application data\whitesmoketoolbar\guid.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\networkservice\application data\whitesmoketoolbar\setupCfg.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\dtx.ini (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\guid.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\log.txt (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\preferences.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\stat.log (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\stats.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\uninstallie.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

c:\documents and settings\sew & sew\application data\whitesmoketoolbar\uninstallstatie.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

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Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  • Double click on ComboFix.exe & follow the prompts.
    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
    Note: If you have XP SP3, use the XP SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RC1.png

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC2-1.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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Followed the instructions to disable AVG 9.0 and then tried to run ComboFix. ComboFix errored and said I needed to uninstall AVG. Tried to uninstall but AVG errored when it tried to do something to the registry.

I have to go to work so I will try this again tonight and try to capture a screen shot of the errors for you to see.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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