Can't browse internet after killing virus

Embee · November 23, 2008

I used MalwareBytes to kill a virus on my laptop a couple weeks ago and it worked nicely...but ever since then I haven't been able to browse the internet.

Malwarebytes' Anti-Malware 1.30

Database version: 1306

Windows 5.1.2600 Service Pack 2

11/23/2008 12:44:49 AM

mbam-log-2008-11-23 (00-44-49).txt

Scan type: Quick Scan

Objects scanned: 58927

Time elapsed: 5 minute(s), 37 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:46:39 AM, on 11/23/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Acer\Empowering Technology\ePerformance\MemCheck.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Common Files\Protexis\License Service\PSIService.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Acer\Empowering Technology\ePower\ePower_DMC.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\PROGRA~1\LAUNCH~1\LManager.exe

C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE

C:\Acer\Empowering Technology\eRecovery\eRAgent.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S09IC1.EXE

C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\MSN Messenger\MsnMsgr.Exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\wbem\unsecapp.exe

C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe

C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\System32\svchost.exe

c:\program files\common files\installshield\updateservice\isuspm.exe

C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9090

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: 890166 helper - {A48FE9AC-DD02-4FF7-9211-B7BA9A2C8BF2} - (no file)

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe

O4 - HKLM\..\Run: [ntiMUI] C:\Program Files\NewTech Infosystems\NTI CD & DVD-Maker 7\ntiMUI.exe

O4 - HKLM\..\Run: [Acer ePresentation HPD] C:\Acer\Empowering Technology\ePresentation\ePresentation.exe

O4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [ePower_DMC] C:\Acer\Empowering Technology\ePower\ePower_DMC.exe

O4 - HKLM\..\Run: [boot] C:\Acer\Empowering Technology\ePower\Boot.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe

O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"

O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [EPSON Stylus C44 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S09IC1.EXE /P23 "EPSON Stylus C44 Series" /O6 "USB001" /M "Stylus C44"

O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe

O4 - HKLM\..\Run: [iSUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [updateMgr] c:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - Global Startup: Acer Empowering Technology.lnk = C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O4 - Global Startup: Picture Package VCD Maker.lnk = ?

O4 - Global Startup: Picture Package Menu.lnk = ?

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O16 - DPF: {02A2D714-433E-46E4-B217-7C3B3FAF8EAE} (ScrabbleCubes Control) - http://www.worldwinner.com/games/v46/scrab...rabblecubes.cab

O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://gsn.worldwinner.com/games/v46/share...GamesLoader.cab

O16 - DPF: {460324E8-CFB4-4357-85EF-CE3EBFE23A62} (Crystal ActiveX Report Viewer Control 11.0) - http://crystal.uwindsor.ca/crystalreportvi...tiveXViewer.cab

O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1166040062343

O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab

O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - http://crystal-2.uwindsor.ca/viewer/active...tivexviewer.cab

O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - https://webmail2.uwindsor.ca/dwa7W.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://confex.webex.com/client/T25L/webex/ieatgpc.cab

O16 - DPF: {F5D98C43-DB16-11CF-8ECA-0000C0FD59C7} (ActiveCGM Control) - http://tgs.gov.mb.ca/roadinfo/help/downLoadIE/Acgm.cab

O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: ProtexisLicensing - Unknown owner - C:\Program Files\Common Files\Protexis\License Service\PSIService.exe

--

End of file - 10834 bytes

sjpritch25 · November 24, 2008

Welcome to MB

Can you be more specfic on can't browse internet. Its pretty vague. Do you mean searching on the internet?

Embee · November 24, 2008

Hi, thanks.

I can connect to my wireless network just fine but whenever I try to visit any website, I get a "this page cannot be displayed" message regardless of what browser I'm using. I figured since this didn't start happening until immediately after I removed a virus, it may have something to do with it.

Welcome to MB
Can you be more specfic on can't browse internet. Its pretty vague. Do you mean searching on the internet?

sjpritch25 · November 24, 2008

Go to Start ----> Run --> Type ipconfig /flushdns and press enter.

Let me know if that worked or not. Thanks

Embee · November 25, 2008

I tried that but I'm still having the same problem. :huh:

sjpritch25 · November 27, 2008

Go to Start ---> Run ---> Type cmd and press Enter.

Type ping loopback and let me know if its successful or not.

Go to My Computer

On the left side, click on My network Places

Click on View my Network Connections

Make sure everything is enabled. Let me know otherwise. Thanks

Embee · November 29, 2008

I did the ping loopback and that was successful.

For the network connections, under 'Internet Gateway", I notice it says "disabled" under Internet Connection so I right-clicked to Enable it...a box popped up that says "Connected" but then nothing happens and it still says 'disabled' even though I enabled it. I'm connected to my wireless network ok - I just can't browse at all.

sjpritch25 · November 30, 2008

Open IE , go to Tools Click on Internet Options, Click on the Connections Tab, please uncheck Proxy Server.

Reboot your computer and post a fresh Hijackthis log. Thanks

Embee · November 30, 2008

ok, I did that and here's the log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:47:58 PM, on 11/29/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\eHome\ehmsas.exe

C:\Acer\Empowering Technology\ePower\ePower_DMC.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\PROGRA~1\LAUNCH~1\LManager.exe

C:\Acer\Empowering Technology\eRecovery\eRAgent.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S09IC1.EXE

C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\MSN Messenger\MsnMsgr.Exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe

C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe

C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Acer\Empowering Technology\ePerformance\MemCheck.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Common Files\Protexis\License Service\PSIService.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\wbem\unsecapp.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =