Jump to content

Desktop has system tool, need help


xtjaga3
 Share

Recommended Posts

My desktop has system tool, and I think I may have seen Aantivirus malware too. Can't update MBAM,getting message error updating 12007. Also having trouble getting it online in its current state. Using my laptop to look for answers, which is clean and has an updated version of MBAM. I can run MBAM on the desktop, but I think its outdated

(4 months since last updated). When I ran it, it didn't pick up any problems. I have a flash drive available, maybe would help in transferring the update across the systems? Thanks in advance for anyone who can help. MBAM has always been helpful. By the way, I was only able to run it in safe mode.

Link to post
Share on other sites

Hello xtjaga3! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.
  • Post all of your log files, don't attach them.

Please follow the instructions here:

http://forums.malwarebytes.org/index.php?showtopic=66064

Let me know how are things.

Link to post
Share on other sites

Please try again to run your MBAM installation file, but first:

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Admin

You only need to get one of them to run, not all of them.

  1. rkill.exe
  2. rkill.com
  3. rkill.scr
  4. rkill.pif
  5. WiNlOgOn.exe
  6. uSeRiNiT.exe

Please post the log in your next reply.

Note: The log can be found at the root of your installed hard drive entitled rkill.log

This tool should take care of rogue for awhile and allow you to install MBAM.

Let me know.

Link to post
Share on other sites

  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.