lockup

[stitchin4]

Recently scanning with malwarebytes(full scan) when 43 seconds into scan --it freezes at one of the following files c:\dellUSB3KB.REG---I try again, and freezes at c:\dell\DELLLHelp\COA-Wiz6.gif.

I try again and runs the scan without any freeze ups. I try again when it freezes at c:\dellUSB3KB.REG.

Any suggestions

stitchin4

[AdvancedSetup]

Please run the following scanner and post back the logs

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
   
   
2. Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt

[AdvancedSetup]

Due to lack of response this topic has been closed.

[AdvancedSetup]

Logs posted for user from PM

DDS (Ver_11-03-05.01) - NTFSx86

Run by Alexis at 12:44:16.76 on Thu 03/10/2011

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1152 [GMT -5:00]

.

AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton Internet Security *Enabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Digital Line Detect\DLG.exe

svchost.exe

C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

C:\WINDOWS\System32\svchost.exe -k Akamai

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe

svchost.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Alexis\Local Settings\Temporary Internet Files\Content.IE5\6M2H5ZVQ\dds[1].scr

.

============== Pseudo HJT Report ===============

.

uSearch Bar =

uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=1070127

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

mStart Page = hxxp://www.pctools.com/mrc/fix_homepage/

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.pctools.com/mrc/fix_homepage/

mWinlogon: Userinit=c:\windows\system32\userinit.exe

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.5.0.125\ips\IPSBHO.DLL

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll

BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File

EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10m_ActiveX.exe -update activex

mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [userFaultCheck] %systemroot%\system32\dumprep 0 -u

mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon

mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2

mRun: [<NO NAME>]

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE

uPolicies-explorer: NoViewOnDrive = 0 (0x0)

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204

DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab

DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab

DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1204217059698

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://www.cvsphoto.com/upload/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab

DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} - hxxps://www.plaxo.com/activex/plx_upldr-2k-xp.cab

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1205000.07d\symds.sys [2010-12-9 340016]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1205000.07d\symefa.sys [2010-12-9 652336]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20110225.002\BHDrvx86.sys [2011-2-25 800376]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1205000.07d\ironx86.sys [2010-12-9 136312]

R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2005-8-16 14336]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.5.0.125\ccsvchst.exe [2010-12-9 130000]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-3-3 102448]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20110308.003\IDSXpx86.sys [2011-3-10 341944]

R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20110309.039\NAVENG.SYS [2011-3-10 86008]

R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20110309.039\NAVEX15.SYS [2011-3-10 1360760]

S0 TfFsMon;TfFsMon;c:\windows\system32\drivers\tffsmon.sys --> c:\windows\system32\drivers\TfFsMon.sys [?]

S0 TfSysMon;TfSysMon;c:\windows\system32\drivers\tfsysmon.sys --> c:\windows\system32\drivers\TfSysMon.sys [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-4 135664]

S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

S3 cpuz132;cpuz132;\??\c:\docume~1\alexis\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\alexis\locals~1\temp\cpuz132\cpuz132_x32.sys [?]

S3 hamachi_oem;PlayLinc Adapter;c:\windows\system32\drivers\gan_adapter.sys [2006-10-19 10664]

S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2010-11-16 267568]

S3 TfNetMon;TfNetMon;\??\c:\windows\system32\drivers\tfnetmon.sys --> c:\windows\system32\drivers\TfNetMon.sys [?]

.

=============== Created Last 30 ================

.

2011-02-19 19:55:41 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-02-19 19:55:37 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-02-19 19:55:37 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-02-19 19:14:27 -------- d-----w- c:\program files\Spybot - Search & Destroy

2011-02-19 19:14:27 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy

2011-02-13 15:50:34 -------- d-----w- c:\docume~1\alexis\applic~1\com.comcast.callerid.13A1FA90F0FC9DC009FB0956ADD0F13F8608561B.1

2011-02-13 15:48:40 -------- d-----w- c:\program files\Comcast Universal Caller ID

.

==================== Find3M ====================

.

2011-03-06 02:46:30 3764 --sha-w- c:\windows\system32\KGyGaAvL.sys

2011-03-06 02:39:42 88 --sh--r- c:\windows\system32\611632A423.sys

2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll

2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll

2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys

2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll

2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll

2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll

2010-12-20 23:59:19 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll

2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec

.

============= FINISH: 12:50:27.81 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_11-03-05.01)

.

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume2

Install Date: 8/1/2007 5:11:01 PM

System Uptime: 3/10/2011 10:58:25 AM (2 hours ago)

.

Motherboard: Dell Inc. | | 0WG864

Processor: Intel

[AdvancedSetup]

Let's try a disk check and also make sure you have file and folder exclusions setup for your Anti-Virus as well.

STEP 01

You may have corrupted files on your disk. Please try running the following.

First close ALL Applications as this routine will automatically restart your computer.

Click on START - RUN and copy / paste the following entry into the box and click OK

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

STEP 02

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011:

1. Open Norton Internet Security and click on Settings at the top
   
2. Click on Computer Settings
   
3. Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR
   
4. Click Add
   
5. Make sure that Include subfolders is checked in the small Add Item window
   
6. Click the small folder icon to the right of the blank white space
   
7. In the Browse for Folder window that opens, navigate to C:\Program Files
   
8. Click once on Malwarebytes' Anti-Malware to highlight it and click on OK
   
9. Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files\Malwarebytes' Anti-Malware
   
10. Repeat steps 4-9 for the following files and folders:
    
    • C:\Documents and Settings\All Users\Application Data\Malwarebytes
      
    • C:\Windows\System32\drivers\mbam.sys
      
    • C:\Windows\System32\drivers\mbamswissarmy.sys
      

[*]Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window

[*]Close the Norton Internet Security window

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Norton Internet Security in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Norton Internet Security and click OK
  
• Close Malwarebytes' Anti-Malware
  

[stitchin4]

thank you for your response. I do have a question. when you say close ALL APPLICATIONS does that mean close all start up programs before starting the process you suggested.

I will try your sugested process on Thursday. I do not want you to close my topic. I am working on this and I appreciate your efforts.

Thanks

[AdvancedSetup]

Just close what you can close and try to proceed.

Thanks

[stitchin4]

I am going to do that. Thanks.

[AdvancedSetup]

Just checking back to see how things are going and if you still need help or if this has been resolved yet.

[AdvancedSetup]

If you wish to continue to work on this issue we need to reply quickly - you cannot continue to take days or a week to reply.

Create a Process Monitor Log:

• Create a new folder on your desktop called Logs
  
• Please download Process Monitor from here and save it to your desktop
  
• Double-click on Procmon.exe to run it
  
• In Process Monitor, click on File at the top and select Backing Files...
  
• Click the circle to the left of Use file named: and click the ... button
  
• Browse to the Logs folder you just created and type MBAM Log in the File name: box and click Save
  
• Exit Process Monitor and open it again so that it starts creating the logs
  
• open MBAM and start another scan till it freezes, then
  
• Close Process Monitor
  
• Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Please attach the Logs.zip file you just created to your next reply
  

[stitchin4]

Thank you. I will respond in a more timely basis.

I did as you instructed, The scan was running and the following took place:

I received the blue screen of death with the following message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

KERNEL_STACK_INPAGE_ERROR

If this is the first time you have seen this stop error screen, restart. If it appears again, follow these steps,

Check to make sure any new hardware/software is properly installed.

Check for any windows updates you might need.

If it continues, disable/remove any newly iinstalled hardare/software. Disable BIOS memory options such as caching or shadowing. If you need to, use Safe Mode to remove/disable components.

TECHNICAL INFO

STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xAE5EFC34)

Beginning dump of physical memory.

Memory dump complete

I am getting a feeling I did not do the attachment correctly.--I have never done this before--I am teaching myself. I do have a file zipped on my desktop, it's just a matter of me doing the right thing.

Sorry for the inconvenience I am causing.

[stitchin4]

_C:\Documents and Settings\Alexis\Desktop\Logs.zip

[AdvancedSetup]

Let's see if we can get a smaller dump file of that or not. If it's the large memory dump then we won't be able to.

Upload Windows Crash MiniDump Logs:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  md "%userprofile%\desktop\dumps"
  xcopy /e "%windir%\minidump" "%userprofile%\desktop\dumps"
  del /f /q %0

  
  

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file grabdump.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it.
  
• Once it finishes there will be a folder called dumps on your desktop, right click on it and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Attach the dumps.zip file you just created to your next post
  

How to create and extract a Zip File in Windows ME/XP/2003

[stitchin4]

Let's see if we can get a smaller dump file of that or not. If it's the large memory dump then we won't be able to.

Upload Windows Crash MiniDump Logs:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  md "%userprofile%\desktop\dumps"
  xcopy /e "%windir%\minidump" "%userprofile%\desktop\dumps"
  del /f /q %0

  
  

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file grabdump.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it.
  
• Once it finishes there will be a folder called dumps on your desktop, right click on it and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Attach the dumps.zip file you just created to your next post
  

How to create and extract a Zip File in Windows ME/XP/2003

Ok I am giving this a shot---thanks for the link.

I hope this works. I have been working on this --sorry for the delay.

[stitchin4]

ok I have been working on this I hope it works.

Having trouble getting the zipped folder to you.

Mini032811-01.zip

[AdvancedSetup]

Looks to probably be a hardware issue maybe. Did you run the CHKDSK I asked you to run?

Make sure you run this.

You may have corrupted files on your disk. Please try running the following.

First close ALL Applications as this routine will automatically restart your computer.

Click on START - RUN and copy / paste the following entry into the box and click OK

CMD /C ECHO Y|CHKDSK C: /F | SHUTDOWN /R /T 30

If that does not help then please download the memory diagnostic tool and burn it to CD and boot from that CD and test your memory. Don't just do a quick one. Let it run and test over night.

http://oca.microsoft.com/en/windiag.asp

See the following articles as well.

You receive an error message on a Windows XP-based computer: "Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR"

http://support.microsoft.com/kb/315266

Error Message:

KERNEL_STACK_INPAGE_ERROR

http://technet.microsoft.com/en-us/library/cc957626.aspx

[stitchin4]

Yes, I did run the CHKDSK when you asked, it came back ok.

I will run another tomorrow, before I do the memory diagnostic.

[AdvancedSetup]

Don't forget to review those Microsoft articles as well.

[stitchin4]

OK, I will do that along with your suggestions.

I still have to redo the chkdsk.

Thank you.

[stitchin4]

Here is the latest in this saga.

After the CHKDSK run --the computer restarted but had the following message

The system has recovered for a serious error--a log this has been created--tell Mecrosoft about this.

I sent he report.

I looked at what was on the report this is what it said:

error signature

BCCode:77 BCP1 :00000001 BCP2 : 00000000 BCP3 : 00000000 BCP4 : AE5EFC34

OSVer : 5_1_2600

SP : 3_0

Product 256_1

This is the thechnical info.

c:\DOCUME~1\Alexis\LOCALS`1\Temp\WER74a3.dir00\Mini032811-01.dmp

c:\DOCUME~1\Alexis\LOCALS~1\Temp\WER74a3.dir00\SYSdata.xm1

I have not done the memory dump yet.

I have read some and to me it appears maybe a driver problem---

I don't understand why I cannot run the Malwarebytes scan all the way thru--Is the scan so deep that it found a problem deep in the computer?

Thanks so much.

[AdvancedSetup]

All of the current information points to either a hardware or driver conflict issue. We're stressing the system when we scan it which might bring out the issue - not sure.

Once you submitted that error to Microsoft the temporary files for it should have been removed.

Please try some of the tasks in the articles referenced to at Microsoft and see what you can find.

Try removing any add-in cards and memory and try to reseat them in their card slots or have a friend assist you if needed.

[stitchin4]

Ok I am working on this and doing my reading.

My responses to this probably will not be in a day or two.

Thanks

[AdvancedSetup]

Okay, please let us know what the hardware diagnostics finds.

[stitchin4]

I went into the Dell Diagnostics and went SYSMTON TREE--that listed all the different types of problems you can test for.

The computer tested for hard drive errors--everything passed

it did a read test---that passed

Long self test---passed

I ran a test under the sympton of Blue Screen errors--that ran overnite--and that passed

Problems with memory--ran that test and it passed

I ran a test for System lock ups and that passed.

I am not finished trying to find the root cause of this --but believe me I am determined.

Thanks

[AdvancedSetup]

Well if the crash errors have subsided then try uninstalling your Norton Anti-Virus temporarily (make sure have the key to reinstall if it's a paid version) and then try the MBAM scan again and let us know how it goes.

Make sure to re-install your Anti-Virus when done with the testing.