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I get the error message shown in the topic description when I try to update the free version of MBAM. I have Windows 7x64 bit Home Premium. Using Fire Fox 3.6 as my browser. Windows Firewall and Microsoft Security Essentials.

Error Message is Program_Error_Updating(12002,0,winhttpsendrequest)

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Hello and :)

You can try excluding the Malwarebytes files in your MSE, and also add add one setting to your firewall...

Please add: data-cdn.mbamupdates.com to your firewall.

Microsoft Security Essentials

Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 32 bit Windows Versions:

  1. Open Microsoft Security Essentials and click on Settings at the top
  2. Click on Excluded processes on the left
  3. Click on the Add... button
  4. Click on the + next to your primary hard drive (usually C:)
  5. Click on the + next to Program Files
  6. Click on the + next to Malwarebytes' Anti-Malware
  7. Click once on mbam.exe and click on OK
  8. Repeat steps 3-7 for the following files:
    • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[*]Click on Save at the bottom and click Continue if prompted

[*]Close Microsoft Security Essentials

Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 64 bit Windows Versions:

  1. Open Microsoft Security Essentials and click on Settings at the top
  2. Click on Excluded processes on the left
  3. Click on the Add... button
  4. Click on the + next to your primary hard drive (usually C:)
  5. Click on the + next to Program Files (x86)
  6. Click on the + next to Malwarebytes' Anti-Malware
  7. Click once on mbam.exe and click on OK
  8. Repeat steps 3-7 for the following files:
    • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

[*]Click on Save at the bottom and click Continue if prompted

[*]Close Microsoft Security Essentials

Set Exclusions for Microsoft Security Essentials in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Essentials and click OK
  • Close Malwarebytes' Anti-Malware

Set Exclusions for Microsoft Security Essentials 2.x in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Client and click OK
  • Close Malwarebytes' Anti-Malware

If you have any problems, please post back and one of the Experts will assist you

Thanks, :)

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