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Trying to Update MalwarebYtes


MrsCats
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Twice I have tried to update Malwarebytes. Both times I received error messages...which also both said to notify MalwareBytes Support.

First message was PROGRAM_ERROR_UPDATING (5,0, CreateFile) access is denied

Second message was PROGRAM_ERROR_UPDATING (12002,0, WinHttpQueryDataAvailable)

I have the free version....is that why I can not update?

Thanks

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  • Root Admin

You have 2 errors that are not necessarily related but could be. The first one is access denied which is often permissions related.

The second on is an http error that means it basically could not find the update server.

You're best bet is to follow the directions below and have someone assist you in the HJT forum.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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