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Still having update issues


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I'm having update issues and getting the 12029 Winhttp error. I've tried the uninstall with the clean files. I went into AVG to exclude the correct files although I don't seem to have the zlib.dll, and I checked my Window XP settings.

The only thing that does work is if I go into the Malwarebyte's folder and change mbam.exe to mbam.com. Then I can up date fine. Once I got updated I ran Malwarebytes, but I didn't get any virus. My log came back clean. I also ran AVG and again no viruses were found. Is there someting else that could be off? Thanks for any help.

-Ashes

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Hello and welcome, Ashes:

Sorry you are having trouble updating MBAM.

I understand from your post that you are running Win XP and your AV is AVG.

I also understand that you have tried a clean install of MBAM and setting the exclusions for MBAM in AVG.

Did you follow all the recommended procedures for the MBAM reinstall, including running the mbam-clean.exe?

(Often folks inadvertently omit a step or two.)

First: Please do the following -- NOTE: You need to be logged in as an administrator:

1. Download and run mbam-clean.exe from here.

Note:It will ask to restart your computer; please allow it to do so -- very important!

2. After the computer restarts, temporarily disable your Anti-Virus (AV) and install the latest version of Malwarebytes' Anti-Malware from here. (Note: Ignore any promos or ads for other software/products at the mirror sites; and there is no fee to download MBAM Free.)

Note: You will need to reactivate the program using the license you were sent via email, if you are using the PRO version.

3. Launch MBAM (and set the Protection and Registration, if you are using the PRO version).

4. Go to the UPDATE tab, if not done during installation, and check for updates.

5. Restart the computer again (and, if you are using the PRO version, verify that the MBAM icon is in the system tray).

6. Set up any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications. You may use the guides posted in the FAQs here, or ask and we'll explain how to do it. (See below.)

7. Restart your Anti-Virus/Internet-Security applications.

8. Add the program folder(s) for your AV and FW to MBAM's "Ignore List".(Let us know if you need help with this.)

9. Set up your scheduled updates & scheduled scans (this only applies to the PRO version). Scheduler help is available here.

10. Run an MBAM Quick Scan.

Second, there are some specific steps needed for the AVG exclusions for MBAM:

Show Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

  1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
  2. Click on Tools at the top and select Advanced settings...
  3. Click on Excluded Items under Resident Shield
  4. Click on the Add Path button on the right
  5. Click on the + next to My Computer in the Browse For Folder window
  6. Click on the + next to your system drive (usually C:)
  7. Click on the + next to Program Files
  8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
  9. Click on the Add Path button on the right
  10. Click on the + next to My Computer in the Browse For Folder window
  11. Click on the + next to your system drive (usually C:)
  12. Click on the + next to Documents and Settings
  13. Click on the + next to Application Data
  14. Click once on the Malwarebytes folder so that it is highlighted and click on OK
  15. Click on the Add File button on the right and click on My Computer on the left
  16. Double-click on your system drive (usually C:)
  17. Double-click on Windows
  18. Scroll to the right until you find the System32 folder and double-click on it
  19. Double-click on the drivers folder
  20. Scroll to the right until you find mbam.sys and double-click on it
  21. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
  22. Click on the Apply button at the bottom of the program window and then click on OK
  23. Close the AVG window

Reset Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click on the Add button
  • In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK
  • Close Malwarebytes' Anti-Malware

If you have tried all this and it's still not working, please post back and one of the experts will assist you further.

Best regards,

daledoc1

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