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Need help...laptop cannot access internet


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Help!! My son used his laptop to access a music file-sharing site and now he cannot access the internet. Keeps getting a message that says the computer has a virus---message says Windows Explorer at top (we run Mozilla Firefox on all our computers). Windows pop up asking you to buy "anti-virus software". Can access Start Menu but cannot access internet. I have Malwarebytes on 3 other computers but it is not currently installed on his laptop. Running Panda Cloud antivirus. Ran complete scan last night after this happened---came up clean. I don't know how to get Malwarebytes onto my flash drive to run it in his computer.

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Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the PC help forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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