Lighthorse Posted February 11, 2011 ID:387442 Share Posted February 11, 2011 I am running Win XP Pro 64I installed the new version mbam-setup-1.50.1.1100.exeWhen it updates and trys to start I get:The current database is not supported by this version of Malwarebytes' Anti-Malware. Please download the latest version of the program.and then it shuts down??? Link to post Share on other sites More sharing options...
Mainard Posted February 11, 2011 ID:387459 Share Posted February 11, 2011 Hello lighthorse,Could you please delete your rules.ref file. It should be located within the directory: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-MalwareYou may need to enable hidden folder view, When you open my computer click Tools->Folder Options. Under the View Tab where it says: Hidden files and folders: Click the radio button to 'Show hidden files and folders'. Click 'Apply' then 'OK'.once you get to the directory please delete the file.Restart MBAM. Let me know if that works out for you.Thank you! Link to post Share on other sites More sharing options...
darkdata Posted March 23, 2011 ID:403844 Share Posted March 23, 2011 I was getting the same error. Before reinstalling I tried this and it worked.Thanks Mainard,Dark Link to post Share on other sites More sharing options...
Mainard Posted March 23, 2011 ID:403898 Share Posted March 23, 2011 Hello Darkdata,Glad to be of assistance for you. If you have any issues in the future please create a new topic and we will be glad to assist you.Thank you! Link to post Share on other sites More sharing options...
Lonegunmen Posted March 23, 2011 ID:404005 Share Posted March 23, 2011 Sadly I am using Vista service Pack 2 and today I turned my laptop on and the very same problem happened to me. Solution please? Was working fine and downloaded the latest definitions yesterday. Link to post Share on other sites More sharing options...
Mainard Posted March 23, 2011 ID:404009 Share Posted March 23, 2011 Hello Lonegunmen,Do you have the PRO version of MBAM?Thank you! Link to post Share on other sites More sharing options...
Lonegunmen Posted March 23, 2011 ID:404013 Share Posted March 23, 2011 I downloaded and purchased the Anti Malware last year. Link to post Share on other sites More sharing options...
Mainard Posted March 23, 2011 ID:404019 Share Posted March 23, 2011 Do you have a real-time schedule to update MBAM? Link to post Share on other sites More sharing options...
Lonegunmen Posted March 23, 2011 ID:404033 Share Posted March 23, 2011 I am not sure to be honest. The ting wont let me reload the programme to answer any questions. Grrrrr. I might try rebooting and see what happens this time. BRB. Link to post Share on other sites More sharing options...
Lonegunmen Posted March 23, 2011 ID:404039 Share Posted March 23, 2011 This is the last log I can find, but I am sure i have done a full check since then......Database version: 4996Windows 6.0.6002 Service Pack 2Internet Explorer 8.0.6001.1897530/10/2010 18:47:28mbam-log-2010-10-30 (18-47-28).txtScan type: Quick scanObjects scanned: 144088Time elapsed: 9 minute(s), 44 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0 Link to post Share on other sites More sharing options...
Lonegunmen Posted March 23, 2011 ID:404041 Share Posted March 23, 2011 I am not sure to be honest. The ting wont let me reload the programme to answer any questions. Grrrrr. I might try rebooting and see what happens this time. BRB.Malwarebytes' Anti-Malware Link to post Share on other sites More sharing options...
Lonegunmen Posted March 23, 2011 ID:404043 Share Posted March 23, 2011 Yeah, it is the Pro version as I have the same layout as mentioned in the key features article. Realtime monitoring etc Link to post Share on other sites More sharing options...
Mainard Posted March 23, 2011 ID:404048 Share Posted March 23, 2011 We shall see if a clean install will fix this issue.To perform a clean re-install. Please do the following:Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from hereNote: You will need to reactivate the program using the license you were sent via email if using the Pro versionLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Link to post Share on other sites More sharing options...
Lonegunmen Posted March 24, 2011 ID:404061 Share Posted March 24, 2011 Yep, will do so once my daily back up is completed. I use the excellent product inconjunction with Zone Alarm Extreme and Spybot. My AV comes with the ZA and it's Kaspersky. Link to post Share on other sites More sharing options...
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