After exiting, will not restart

[Dakota]

I installed your newest version of the program onto Windows 7 Home Premium.

[daledoc1]

Hello and welcome, Dakota:

I'm not sure exactly what you mean, though I assume that you installed the program, but now it will not run when you try to open it from the desktop shortcut?

Can you please provide additional info:

Please provide following details, so that someone may be able to assist you:

* OS version and Service Pack & whether 32-bit or 64-bit

* Installed Security Product(s) including Antivirus, Firewall and their program versions

* MBAM version (current 1.50.1.1100) (FREE or PRO)

* Definition version (current 5721)

* Do you use a router to connect to Internet?

* Are you showing any signs of an infection?

Once we have a bit more info, we will have a better idea as to whether you need to give MBAM permissions in your AV/FW, or whether something else might be happening, for which a clean reinstall of MBAM or other steps might be needed.

Thanks and please use "ADD REPLY" when you reply, so that the thread will be easier to follow.

daledoc1

[daledoc1]

Hi, Dakota:

Please post back here on this thread with the requested details and we'll get started on fixing you up.

Thanks,

daledoc1

[Dakota]

All I did was install it and scanned with. it. Then later in the day, I wanted to scan again for the heck of it. That's when I noticed that it would not start up again if I clicked on the Destop Icon. I even clicked on the file in the Malwarebytes folder, and it won't run. If I go into "Task Manager" and look under processes and disable it, then it will run. Then if I exit it again, try and start the program, it still won't run, unless I go into Task Manager and disable it again. My Os is Windows 7 Home Premium, and I run PCTools Firewall. I have the latest version of Malwarebytes, and definitions.

[daledoc1]

Hi:

OK, if I understand correctly, you installed (at least once, running the mbam-clean tool at least once as well), but when you close the application, it is still running in task manager. So, you have to kill the process in TM in order to relaunch MBAM?

I will still need a bit more info eventually -- especially your ANTIVIRUS and FIREWALL info, with their version numbers. That is because MBAM needs full permissions in both of these to run correctly, and b/c MBAM can likewise be told to "ignore" them, as well.

But let's start here, since this usually resolves most issues.

I know you said you have reinstalled at least once, but you might have unknowingly skipped a step (such as a reboot).

It's not as hard as it looks -- I've just broken it down into the individual steps for clarity.

1) Uninstall MBAM from the Windows control panel;

2) Reboot (very important);

3) Download and run the MBAM cleanup tool, found here: http://www.malwarebytes.org/mbam-clean.exe

4) Reboot;

5) Download a fresh copy of MBAM from here: http://www.malwarebytes.org/mbam-download.php

6) Temporarily disable your AV and install MBAM. Note: You will need to reactivate the program using the license you were sent.

7) Reboot;

8) Set up an program permissions and file exclusions in your AV and firewall, as explained here: http://forums.malwarebytes.org/index.php?showtopic=10138 (Specific instructions depend on the AV software vendor and your computer's OS). --- HERE IS WHERE WE NEED TO KNOW WHAT YOUR AV AND FW ARE. I WILL LIST THE VARIOUS MBAM FILES YOU NEED TO GIVE PERMISSION AND EXCLUDE BELOW, BUT THE EXACT PROCEDURE VARIES DEPENDING ON WHAT "BRAND" OF SOFTWARE YOU ARE RUNNING (See below).

9) Add the program folder(s) for you AV and FW to MBAM's "Ignore List".

---------------------

This is for step #8 above.

Since you did not mention if your OS is 32-bit or 64-bit, I am providing both sets of instructions.

For Windows Vista or Windows 7:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

* C:\Program Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it, as well.

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products, here: http://www.malwarebytes.org/forums/index.php?showtopic=10138

ALSO: You will also want to add the program folder(s) for your AV and FW to MBAM's Ignore List (see screen shot).

Let us know how this works,

daledoc1