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Help, Cannot find INFECTION!!!

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Good Evening,

Well, for starters, technology is wonderful when it works, yet when it doesn't...its not so wonderful! <groan>

So, that having been said I've noticed a few (bad) changes to my computer within the last few days.

1.) I receive multiple pop-ups when opening my web browser (Internet Explorer). The Webpage replicates itself up to 172 times (completely taking over my monitor screen + slowing down my computer/freezing it entirely).

2.) My Computer, even those areas not directly affected, is VERY slow...

3.) When checking my Anti-Virus (McAfee Security Center) I notice 3 Trojans quarantined (yet not deleted/removed). The 3 Trojans are JS/FakeAlert-AB.dldr .Their pathways are the same:

C:\Program Files\Internet Explorer\iexplore.exe

C:\Users\Blondie\AppData\Local\Microsoft\Temporary Internet Files\Low\Content.IE5\BI40B174\_freescan[1].htm

C:\Users\Blondie\AppData\Local\Microsoft\Temporary Internet Files\Low\Content.IE5\WKKU1CXH\_freescan[1].htm

4.) Last, but not least, I noticed that in my Firewall log (McAfee Security Center), under outbound events, it noted that Microsoft Office PowerPoint tried to access the internet (yet was blocked by the firewall twice). I, however, have never opened/used PowerPoint (bit worried about that to tell you the truth).

So, here's what I've done so far...

Deleted the TEMP file in IE & updated ALL my security software (SpySweeper, MBAM, McAfee Security Center, SpywareBlaster, CCleaner) and ran scans. Not sure though if that did the trick could someone PLEASE check my logs to see if ALL is okay?

Malwarebytes' Anti-Malware 1.30

Database version: 1390

Windows 6.0.6001 Service Pack 1

11/12/2008 6:39:03 PM

mbam-log-2008-11-12 (18-39-03).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)

Objects scanned: 120811

Time elapsed: 1 hour(s), 6 minute(s), 33 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:33:30 PM, on 11/13/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:





C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE

C:\Program Files\Dell Support Center\bin\sprtcmd.exe


C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe


C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe


C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe

C:\Program Files\Internet Explorer\ieuser.exe

C:\Program Files\McAfee\MSK\mskagent.exe

C:\Program Files\McAfee\MSC\mcshell.exe


C:\Program Files\Internet Explorer\iexplore.exe

C:\Users\Mickey C\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellcommunity.com/supportforums...=0&nav=true

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [ECenter] "C:\Dell\E-Center\EULALauncher.exe"

O4 - HKLM\..\Run: [RtHDVCpl] "C:\Windows\RtHDVCpl.exe"

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [WDCBG] "C:\Windows\WDCBG.EXE"

O4 - HKLM\..\Run: [WD Button Manager] "C:\Windows\system32\WDBtnMgr.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [spySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray

O4 - HKCU\..\Run: [WindowsWelcomeCenter] "C:\Windows\system32\rundll32.exe" oobefldr.dll,ShowWelcomeCenter

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe


End of file - 8777 bytes

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe (WHAT THE HECK???)

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe (Again...WHAT THE HECK???)

I also did a Panda ActiveScan 2.0 (albeit I didn't get a log file) that said, "Congratulations you don't have any infections today."

I am, as said, REALLY worried about the Firewall Outbound events (Microsoft PowerPoint) as well.

I thany you ALL for any and all help in this matter.


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Hello again. ;-) Please move HJT to Program Files\HiJack This . PowerPoint is part of Office, it may try to access for updates. I wouldn't be too worried about PP accessing, it's not malware. The two HJT lines you question are from System Mechanic. If you have it installed.

What McAfee found was in temp files and not resident. CCleaner <=== not a security application.

I see no malware in your logs, MBAM is outdated.

You have lots of stuff starting at boot up that is not needed. You must update the following.

You are running an outdated and unsafe version of Java. You need to uninstall it via Add/Remove programs and delete the program file also. Then go here Java Update and install the correct version for your system. Choose the offline installation.

Your running an outdated and unsafe version of Adobe Acrobat Reader latest version. Or get the alternative faster lighter on resources Foxit PDF Reader and Editor Look at the Downloads tab here or Downloads if you don't want to see the features etc.

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Dear Jean,

Well, for starters, thank you ever SO MUCH for reading & responding to my post/thread! <Big Hug>

Sorry for not being able to get back to you sooner (I got sick the day after I started this thread...several trips to the doctor's office...this is my first opportunity to post here again) lest you think I forgot about this thread I had started (or worse...that I was inpolite & took you for granted).

So, that having been said, thank you for looking at my logs & for your GREAT input!

What made me a wee bit nervous about PowerPoint is that on one hand it is not the only program on my desktop's harddrive, yet it is the ONLY program that appears under "Outbound Events" for my McAfee Firewall (combine that with the trojans & the many pop-ups, hence my concern...thought a hacker was trying to upload/highjack information from my desktop...I get SO many attacks on my firewall on a daily basis...people trying to access various ports on my comp).

System Mechanic? Sorry, the blonde, blue-eyed, German girl (that also majored in Social Science) doesn't have a clue...

No, I don't really consider CCleaner to be a real security feature/alternative, yet I use it primarily to delete cookies (rather than making space on my harddrive). Oh, on that note, if I have a trojan in my browsers TEMP file...and I delete Internet Explorer's (Browser history) + run CCleaner...does that then also mean that I killed off the trojans (sorry if the question sounds naive)?

I'm going to follow your suggestions and make the necessary changes to my desktop...if its okay I'll post here on this thread (within the next few days) should I run into any trouble. In the interval..I hope you have a great Thanksgiving!

From the German klutz,


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