Enable protection module

[P3T3R]

Enable protection module will not stay ticked most times i have to re-enable it when i restart machine i am have win 7 installed

[daledoc1]

Hello and welcome, P3T3R:

This may be because your FW or AV is conflicting with MBAM.

FIRST:

Please provide some additional system info (aside from Win7), such as:

* OS version including 32/64-bit

* Installed Security Product(s) including Firewall and Program Versions

* MBAM version (current 1.50.1.1100) (FREE or PRO) -- I assume you must be running the PRO version, since the real-time protection module is not a feature of the Free version

* Definition version (current 5696)

* Do you use a router to connect to Internet

* Are you showing any signs of an infection

SECOND:

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it, as well.

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products, here: http://www.malwarebytes.org/forums/index.php?showtopic=10138

ALSO: You will also want to add the program folder(s) for your AV and FW to MBAM's Ignore List (screen shot attached for reference).

THIRD:

If still a no go, then it might be best to do a clean install of MBAM (as this usually solves most minor issues).

If you need to do this, please post back, and I will provide the step-by-step instructions (so as not to make this particular post overly long).

Please post back and let us know how it's going.

Please use "ADD REPLY" when posting, so it will be easier for everyone to follow the thread.

Hope this helps a bit,

daledoc1