Wireless Keyboard ''Quick Keys''.

[daveusmc]

Hi, have not got a response after 8 days...should I wait? Can't find any info stating what to do in this case, repost, email etc.... ? Waiting my turn...that's all.

After some time, like 3 years, my [Dell model RT7D40] Wireless keyboard ''quick keys including volume control'' became inoperative. This is on both drives now and don't know if it has anything to do with any Windows Updates. Other than this, my keyboard and mouse work fine. I uninstalled and reinstalled the drivers from my Resource CD from Dell and selected the [NMB Wireless Mozart Drivers] as I always did in the past [and was instructed to do so] when reinstalling Windows or just the keyboard itself.

I called Dell and they have no clue as of how to fix the problem and I've searched all day and found NO FIX and many people with the same issue weather it was home users or the business end. Now, supposedly Logitech makes or made this for Dell. Can't find anything on Logitech's site on this kb either.

I'm running into a wall like many others and to go and purchase another kb will not solve this problem. Dell simply doe's not keep their library updated. I also found nothing on Microsoft's site either. Any advice?

I love this kb, especially the Volume Control feature....a must have!

Regards,

Dave

[daledoc1]

Consultation with Mr. Google turned up this at the Dell forum (scroll all the way down to the most recent post, which is still ~1 year old):

http://en.community.dell.com/support-forum...65/2866451.aspx

There's quite a lot out there in addition to that thread if you google it, but it's all pretty dated.

This suggests that: 1) the KB may be older than you think?, and/or 2) as a result, it's not being supported with driver updates?

I know from personal experience that chasing down software/drivers for "Dell" branded peripherals made by Logitech can be a pain.

(Had some issues recently with my NEW Dell Bluetooth travel mouse for my laptop -- royal pain, and, you're right, Dell was clueless, even though the computer was only 1 year old!)

I eventually CALLED Logitech tech support, and was able to get it sorted out.

Since topics here tend more towards malware-related stuff, you might also try www.bleepingcomputer.com (excellent), or the Dell forums (fair to marginal) for advice.

Another thought: could it simply be a KB hardware failure from old age, in which case no software or driver update is going to make it work? (Just asking...)

At some point, you might just have to call it a day with this particular KB.

There are some decent wireless KBs out there on the market, but the technology is not perfect.

(Personally I prefer the reliability of USB...)

www.newegg.com is a good place to check trustworthy reviews & shop with good prices, service.

Well, that's all I can think of.

Hope it helps a bit,

daledoc1

[daveusmc]

Thanks for your input. I just think there isn't a fix for it. Old age I feell is not a factor. The whole keyboard would be affected and not just a part of it. It's funny the kb acts exactly the same on different drives. I feel it was an update of some sort! Somtimes technology screws us. I've read the link u sent me. I'm very familiar with it too. Got nowhere with the advice one person offered. He made it sound too simple. My uninstall and reinstall's got me nowhere.

I think this entire issue is UNREAL. Thanks for your input.

Regards,

DJ

[daveusmc]

I will check your info out.

I tested my kb today on my older Dell XPS T500 [with the same op. sys. Win XP] but I didn't do any Windows Updates to it as of yet and all kb keys funtion just fine. I didn't have to install anything from my Resource cd either. So go figure? I just don't think we can get updated drivers from Dell.

Here's the thing I found here; the drivers from my older Dell are the same drivers I have on my newer Dell, the on I have an issue with now. The kb drivers are from [ C:\\WINDOWS\system32\DRIVERS\kbdclass.sys ].

So why would these stop working all of a sudden? Makes no sense at all. Works on one pc and not the other?

Thanks,

DJ

[screen317]

Works on one pc and not the other?

Did you ever upgrade your version of Windows? What versions of Windows are running on the computer that the keyboard A) works on, and doesn't work on?

[daveusmc]

@ screen317..............Now the system that my Dell wireless kb ''WORKS on'' has Win XP Home ''SP2''...Single drive!

The op.sys my kb ''DOESN'T'' work on is WIN XP home ''SP3''. This op sys I have on two drives on my newer Dell.

The difference ? SP3 and SP2. I'm sure you see a connection here. I do, just can't pinpoint it!

Regards,

DJ

[screen317]

Hi,

Uninstall SP3 on the XP Home SP3 computer, restart your computer, and see if the keyboard works.

Ensure that you aren't connected to the Internet during this time and that your security software is temporarily disabled. Once confirmed or rebuked, reinstall SP3 and re-enable your security software.

[daveusmc]

@ screen317 - Followed your instructions to a ''T''! KB [quick keys] still don't work................

[screen317]

I'm afraid you may have misinterpreted my instructions. I asked to uninstall SP3 on the computer -that the keyboard works on-.

[daveusmc]

Quote: ''Uninstall SP3 on the XP Home SP3 computer, restart your computer, and see if the keyboard works.

Ensure that you aren't connected to the Internet during this time and that your security software is temporarily disabled. Once confirmed or rebuked, reinstall SP3 and re-enable your security software''.

Ok. In step one I removed SP3 and restarted. Kb short keys didn't work. I'm off line at this time and sec. features disabled.

You then said to reinstall sp3 -gotta go online for this-with my security features ''Off''! I rebooted again.

What's not to understand? A simple uninstall and reinstall with security features off. The kb shorts don't work.

What is ''Rebuked''? Reboot?

[screen317]

What is ''Rebuked''? Reboot?

Meant to say refuted, not rebuked.

What I'm getting at is the following: Uninstalling SP3 to SP2 did not give functionality to the keyboard, meaning, SP3 is not the cause of it not working.

I have an idea. On the computer that it does not work on, do the following:

Download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post attach.txt directly into your reply.

[daveusmc]

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-12.02)

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume1

Install Date: 9/20/2008 4:54:48 AM

System Uptime: 2/9/2011 11:05:08 PM (2 hours ago)

Motherboard: Dell Inc. | | 0U7084

Processor: Intel® Pentium® 4 CPU 3.40GHz | Microprocessor | 3391/800mhz

==== Disk Partitions =========================

A: is Removable

C: is FIXED (NTFS) - 233 GiB total, 71.607 GiB free.

D: is CDROM ()

E: is CDROM ()

G: is FIXED (NTFS) - 233 GiB total, 208.455 GiB free.

H: is Removable

==== Disabled Device Manager Items =============

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: Broadcom NetXtreme 57xx Gigabit Controller

Device ID: PCI\VEN_14E4&DEV_1677&SUBSYS_01761028&REV_01\4&1D7EFF9E&0&00E0

Manufacturer: Broadcom

Name: Broadcom NetXtreme 57xx Gigabit Controller

PNP Device ID: PCI\VEN_14E4&DEV_1677&SUBSYS_01761028&REV_01\4&1D7EFF9E&0&00E0

Service: b57w2k

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Description: Mass Storage Controller

Device ID: PCI\VEN_1283&DEV_8212&SUBSYS_00000000&REV_13\4&10416D21&0&18F0

Manufacturer:

Name: Mass Storage Controller

PNP Device ID: PCI\VEN_1283&DEV_8212&SUBSYS_00000000&REV_13\4&10416D21&0&18F0

Service:

==== System Restore Points ===================

RP172: 10/26/2010 4:02:29 PM - Installed Creative Software AutoUpdate

RP173: 10/26/2010 4:10:37 PM - Installed SoundFont Bank Manager

RP174: 10/27/2010 4:03:42 PM - Installed Sound Blaster Audigy

RP175: 10/27/2010 4:03:56 PM - Installed Creative MiniDisc Center

RP176: 10/27/2010 4:04:16 PM - Installed Creative Diagnostics

RP177: 10/27/2010 4:04:25 PM - Installed Creative WaveStudio

RP178: 10/27/2010 4:04:34 PM - Installed Speaker Calibrator

RP179: 10/27/2010 4:04:49 PM - Configured Your Application Name

RP180: 10/27/2010 4:04:58 PM - Installed EAX Console

RP181: 10/27/2010 4:05:10 PM - Installed Your Application Name

RP182: 10/27/2010 4:05:31 PM - Configured Your Application Name

RP183: 10/27/2010 4:05:40 PM - Installed Surround Mixer

RP184: 10/27/2010 4:05:50 PM - Installed Your Application Name

RP185: 10/27/2010 4:06:02 PM - Configured Your Application Name

RP186: 10/27/2010 4:06:10 PM - Installed Speaker Settings

RP187: 10/27/2010 4:06:23 PM - Installed Your Application Name

RP188: 10/27/2010 4:06:36 PM - Installed Getting Started Demo

RP189: 10/27/2010 4:06:54 PM - Installed Creative Restore Defaults

RP190: 10/27/2010 4:07:04 PM - Installed Creative AudioHQ

RP191: 10/27/2010 4:07:17 PM - Configured Your Application Name

RP192: 10/27/2010 4:07:27 PM - Installed Your Application Name

RP193: 11/6/2010 6:14:08 PM - Installed Your Application Name

RP194: 11/6/2010 6:31:43 PM - Installed Sound Blaster Audigy

RP195: 11/6/2010 6:31:59 PM - Installed Creative MiniDisc Center

RP196: 11/6/2010 6:32:18 PM - Installed Creative Diagnostics

RP197: 11/6/2010 6:32:28 PM - Installed Creative WaveStudio

RP198: 11/6/2010 6:32:36 PM - Installed SoundFont Bank Manager

RP199: 11/6/2010 6:32:45 PM - Installed Speaker Calibrator

RP200: 11/6/2010 6:32:55 PM - Installed EAX Console

RP201: 11/6/2010 6:33:05 PM - Installed Your Application Name

RP202: 11/6/2010 6:33:23 PM - Installed Surround Mixer

RP203: 11/6/2010 6:33:32 PM - Installed Your Application Name

RP204: 11/6/2010 6:33:43 PM - Installed Speaker Settings

RP205: 11/6/2010 6:33:53 PM - Installed Your Application Name

RP206: 11/6/2010 6:34:06 PM - Installed Getting Started Demo

RP207: 11/6/2010 6:34:23 PM - Installed Creative Restore Defaults

RP208: 11/6/2010 6:34:32 PM - Installed Creative AudioHQ

RP209: 11/6/2010 6:34:42 PM - Installed Your Application Name

RP210: 11/6/2010 6:34:51 PM - Installed Your Application Name

RP211: 11/6/2010 6:36:47 PM - Installed E-Center

RP212: 11/6/2010 6:36:56 PM - Installed Your Application Name

RP213: 11/6/2010 6:37:08 PM - Installed Your Application Name

RP214: 11/6/2010 6:37:32 PM - Installed Your Application Name

RP215: 11/6/2010 6:38:00 PM - Installed Your Application Name

RP216: 11/6/2010 6:38:10 PM - Installed Your Application Name

RP217: 11/6/2010 6:38:17 PM - Installed Your Application Name

RP218: 11/6/2010 9:04:02 PM - Installed Sound Blaster Audigy

RP219: 11/6/2010 9:04:18 PM - Installed Creative MiniDisc Center

RP220: 11/6/2010 9:04:39 PM - Installed Creative Diagnostics

RP221: 11/6/2010 9:04:49 PM - Installed Creative WaveStudio

RP222: 11/6/2010 9:04:57 PM - Installed SoundFont Bank Manager

RP223: 11/6/2010 9:05:06 PM - Installed Speaker Calibrator

RP224: 11/6/2010 9:05:18 PM - Configured Your Application Name

RP225: 11/6/2010 9:05:28 PM - Installed EAX Console

RP226: 11/6/2010 9:05:38 PM - Installed Your Application Name

RP227: 11/6/2010 9:05:59 PM - Configured Your Application Name

RP228: 11/6/2010 9:06:07 PM - Installed Surround Mixer

RP229: 11/6/2010 9:06:15 PM - Installed Your Application Name

RP230: 11/6/2010 9:06:28 PM - Configured Your Application Name

RP231: 11/6/2010 9:06:35 PM - Installed Speaker Settings

RP232: 11/6/2010 9:06:45 PM - Installed Your Application Name

RP233: 11/6/2010 9:06:58 PM - Installed Getting Started Demo

RP234: 11/6/2010 9:07:16 PM - Installed Creative Restore Defaults

RP235: 11/6/2010 9:07:24 PM - Installed Creative AudioHQ

RP236: 11/6/2010 9:07:36 PM - Configured Your Application Name

RP237: 11/6/2010 9:07:43 PM - Installed Your Application Name

RP238: 11/6/2010 9:07:52 PM - Installed Your Application Name

RP239: 11/9/2010 1:51:10 PM - Software Distribution Service 3.0

RP240: 11/12/2010 6:39:54 PM - Installed Creative CD Burner Drive Update

RP241: 11/12/2010 7:35:18 PM - Software Distribution Service 3.0

RP242: 11/12/2010 8:10:52 PM - Installed Creative Audio Console

RP243: 11/13/2010 2:25:51 PM - Software Distribution Service 3.0

RP244: 11/13/2010 6:33:21 PM - Microsoft Antimalware Checkpoint

RP245: 11/14/2010 6:27:29 PM - Software Distribution Service 3.0

RP246: 11/14/2010 7:12:06 PM - Software Distribution Service 3.0

RP247: 11/16/2010 4:02:22 PM - Software Distribution Service 3.0

RP248: 11/17/2010 3:35:56 PM - Software Distribution Service 3.0

RP249: 11/19/2010 6:01:59 PM - Software Distribution Service 3.0

RP250: 11/21/2010 3:30:13 PM - Software Distribution Service 3.0

RP251: 11/23/2010 2:42:11 PM - Software Distribution Service 3.0

RP252: 11/24/2010 3:31:15 PM - Software Distribution Service 3.0

RP253: 11/28/2010 6:55:58 PM - Software Distribution Service 3.0

RP254: 11/30/2010 2:41:02 PM - Software Distribution Service 3.0

RP255: 12/2/2010 3:09:43 PM - Software Distribution Service 3.0

RP256: 12/3/2010 3:54:34 PM - Software Distribution Service 3.0

RP257: 12/4/2010 4:39:42 PM - Restore Operation

RP258: 12/4/2010 4:53:42 PM - Software Distribution Service 3.0

RP259: 12/6/2010 3:25:58 PM - Software Distribution Service 3.0

RP260: 12/7/2010 11:47:42 PM - Software Distribution Service 3.0

RP261: 12/8/2010 1:39:42 PM - Software Distribution Service 3.0

RP262: 12/9/2010 2:45:04 PM - Software Distribution Service 3.0

RP263: 12/10/2010 3:55:54 PM - Software Distribution Service 3.0

RP264: 12/10/2010 4:43:52 PM - Software Distribution Service 3.0

RP265: 12/11/2010 1:23:48 AM - Microsoft Antimalware Checkpoint

RP266: 12/12/2010 4:05:39 PM - Software Distribution Service 3.0

RP267: 12/14/2010 3:20:42 PM - Software Distribution Service 3.0

RP268: 12/14/2010 3:23:32 PM - Software Distribution Service 3.0

RP269: 12/16/2010 4:08:01 PM - Software Distribution Service 3.0

RP270: 12/17/2010 3:02:44 PM - Software Distribution Service 3.0

RP271: 12/17/2010 3:44:21 PM - Installed WOT for Internet Explorer

RP272: 12/18/2010 12:48:42 AM - Software Distribution Service 3.0

RP273: 12/18/2010 1:17:49 AM - Software Distribution Service 3.0

RP274: 12/18/2010 1:25:47 AM - Software Distribution Service 3.0

RP275: 12/20/2010 4:01:08 PM - Software Distribution Service 3.0

RP276: 12/22/2010 12:20:12 AM - Software Distribution Service 3.0

RP277: 12/23/2010 1:58:35 PM - Software Distribution Service 3.0

RP278: 12/24/2010 3:08:19 PM - Software Distribution Service 3.0

RP279: 12/26/2010 4:17:41 PM - Software Distribution Service 3.0

RP280: 12/28/2010 2:31:53 PM - Software Distribution Service 3.0

RP281: 12/28/2010 4:58:21 PM - Software Distribution Service 3.0

RP282: 12/29/2010 4:24:01 PM - Removed WOT for Internet Explorer

RP283: 12/29/2010 4:24:31 PM - Installed WOT for Internet Explorer

RP284: 12/29/2010 4:47:25 PM - Installed QuickTime

RP285: 12/29/2010 5:50:52 PM - Removed YouTube Downloader Toolbar v4.1.

RP286: 12/29/2010 6:14:24 PM - Removed Nexus Radio

RP287: 12/29/2010 6:14:40 PM - Installed Nexus Radio

RP288: 12/31/2010 12:21:07 AM - Software Distribution Service 3.0

RP289: 1/1/2011 2:22:29 AM - Software Distribution Service 3.0

RP290: 1/2/2011 1:39:35 PM - Software Distribution Service 3.0

RP291: 1/5/2011 4:01:23 PM - Software Distribution Service 3.0

RP292: 1/6/2011 11:39:46 PM - Software Distribution Service 3.0

RP293: 1/7/2011 5:11:50 PM - Advanced SystemCare RestorePoint

RP294: 1/7/2011 5:19:45 PM - Software Distribution Service 3.0

RP295: 1/8/2011 9:32:32 PM - Software Distribution Service 3.0

RP296: 1/9/2011 9:41:49 PM - Software Distribution Service 3.0

RP297: 1/11/2011 3:14:55 PM - Software Distribution Service 3.0

RP298: 1/12/2011 3:51:13 PM - Software Distribution Service 3.0

RP299: 1/12/2011 4:09:02 PM - Software Distribution Service 3.0

RP300: 1/14/2011 1:12:17 PM - Software Distribution Service 3.0

RP301: 1/15/2011 3:17:55 PM - Software Distribution Service 3.0

RP302: 1/16/2011 4:17:19 PM - Software Distribution Service 3.0

RP303: 1/18/2011 2:37:14 PM - Software Distribution Service 3.0

RP304: 1/20/2011 1:44:56 PM - Software Distribution Service 3.0

RP305: 1/21/2011 4:43:37 PM - Software Distribution Service 3.0

RP306: 1/22/2011 4:54:26 PM - Software Distribution Service 3.0

RP307: 1/23/2011 3:23:15 PM - Software Distribution Service 3.0

RP308: 1/24/2011 11:00:58 PM - Software Distribution Service 3.0

RP309: 1/25/2011 3:28:30 PM - Software Distribution Service 3.0

RP310: 1/25/2011 3:30:24 PM - Software Distribution Service 3.0

RP311: 1/26/2011 1:08:25 PM - Software Distribution Service 3.0

RP312: 1/27/2011 3:38:52 PM - Software Distribution Service 3.0

RP313: 1/28/2011 4:55:52 PM - Software Distribution Service 3.0

RP314: 1/30/2011 1:21:35 AM - Software Distribution Service 3.0

RP315: 1/31/2011 2:27:25 PM - Software Distribution Service 3.0

RP316: 2/1/2011 2:44:24 PM - Software Distribution Service 3.0

RP317: 2/2/2011 3:19:32 PM - Software Distribution Service 3.0

RP318: 2/2/2011 4:59:54 PM - Installed DirectX

RP319: 2/2/2011 5:34:14 PM - Software Distribution Service 3.0

RP320: 2/3/2011 3:16:18 PM - Software Distribution Service 3.0

RP321: 2/4/2011 3:54:30 PM - Software Distribution Service 3.0

RP322: 2/5/2011 8:13:05 PM - Software Distribution Service 3.0

RP323: 2/7/2011 1:58:25 PM - Software Distribution Service 3.0

RP324: 2/8/2011 4:00:17 PM - Software Distribution Service 3.0

RP325: 2/8/2011 11:11:07 PM - Software Distribution Service 3.0

RP326: 2/8/2011 11:32:51 PM - Software Distribution Service 3.0

RP327: 2/9/2011 12:30:47 AM - Software Distribution Service 3.0

RP328: 2/9/2011 1:56:11 AM - Software Distribution Service 3.0

RP329: 2/9/2011 2:28:42 AM - Software Distribution Service 3.0

RP330: 2/9/2011 2:37:14 AM - Software Distribution Service 3.0

RP331: 2/9/2011 2:50:51 AM - Software Distribution Service 3.0

RP332: 2/9/2011 2:54:53 AM - Software Distribution Service 3.0

==== Installed Programs ======================

2004_Boeing_PxN Screen Saver

747Boeing_BCA Screen Saver

A300B4-203 1.5

AAC Decoder

Abacus EZ-Libraries

Acrobat.com

Acronis

[screen317]

I've read that certain pieces of Logitech software can be responsible for the incompatibility.

Try uninstalling this from Add or Remove Programs:

Logitech Gaming Software

Restart your computer, plug the keyboard back in, and see if functionality is restored. If not, I don't really have any other suggestions. This is quite an obscure problem, and it's unfortunate that Logitech wont offer support for it.

[daveusmc]

I have a Logitech Gaming Controller and had no incompatability issues with my wireless kb before v.s. my controller. I did uninstall it at any rate-the controller. Rebooted and quick keys don't work. Can't figure it out myself. It works on one pc but not this one and I just added XP SP3 to the other pc-kb and it still works. I'd hate to do a clean install of my op.sys. for this problem, but I may do it. I got to have my vol. control back.

One more thing I picked up from somebody on this: individual had the same problem on XP with a wireless keyboard. He said ''Go to service. ( control panel, administrative tools, services) and make sure the HID Input Services is set to Automatic. Start the service. I notice that when I start my computer and press on the volume keys it takes about 15 or so seconds to load, but it will load'' .

Ok, I said I did that and service would not start even after rebooting my pc. I think maybe I have a corrupt [ C:\WINDOWS\System32\svchost.exe -k netsvcs] file? This is the location of the exe file I copied/pasted to my reply.

Automatic mode ''Was'' set but the service showed ''Stopped''! I tried to start it by clicking ''Start'' of course and it gave me this error ;

[ Could not start HID Input Service on Local Computer, ERROR 126: Specific module could not be found].

Would you have any advice on this at all?

[rosiesdad]

Two ideas I have, one is to run SFC /scannow.. It may ask for a xp cd.

The other is a repair install of XP. Obviously you need the cd.

Maybe last resorts, maybe worth a shot if you really want to fix it.

[daveusmc]

Thanks-I tried that earlier and it didn't help. I will keep at it till I find a fix. A Windows Repair is a ''Dirty Install'' and causes more crap to go wrong on the pc than it's worth. Dell even told me this. Been down that road before. I've even tried the Microsoft Fix It Center - Utilities and the darned utilities don't want to run on any of my pc's. Many complaints in their forums on this too.

[daveusmc]

Ok, since I've been over at bleepingcomputer.com as suggested to me earlier, can we delete this post of mine? I see some of you handle issues there too. Wasn't aware of this. Thanks!