Error 12029 when updating malwarebytes

[jeremyw]

Last night I think I got a virus. My screen flashed, the text of the webpage I was viewing switched to large then back to normal very quickly, and my windows mail opened on its own. It also notified me my computer would restart, though I delayed that and performed a system restore. I have noticed no problems since, except now my malwarebytes will not update. I was able to save it and update by changing the name, but neither it nor my antivirus software (trend micro) found anything. Anyone's help is greatly appreciated.

_______________________________________________________________

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 5683

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18999

2/5/2011 8:33:46 AM

mbam-log-2011-02-05 (08-33-46).txt

Scan type: Quick scan

Objects scanned: 168488

Time elapsed: 4 minute(s), 32 second

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

_______________________________________________________________

DDS (Ver_10-12-12.02) - NTFS_AMD64

Run by U at 13:36:24.22 on Sat 02/05/2011

Internet Explorer: 8.0.6001.18999

Microsoft

[jeremyw]

I posted this on another log, but apparently wasn't supposed to start a new thread to report new stuff. Here is the new info:

Today, the screen flashed again, the icons got large, it flashed again, they went back to normal, and my computer said it wanted to restart for a Windows update in 15 minutes. I have delayed it four hours. As I type on this page, the screen "flashes" with every keystroke. I performed a trend scan again today. It said 8 malicious items detected while it was running, but at the end said only 6 were found. Malwarebytes found no malicious items. Here is the most recent rootkit scan result:

GMER 1.0.15.15530 - http://www.gmer.net

Rootkit scan 2011-02-06 18:43:45

Windows 6.0.6002 Service Pack 2

Running: klt4dfjt.exe

---- Files - GMER 1.0.15 ----

File C:\Users\U\AppData\Local\Temp\~DFCA9B.tmp 512 bytes

File C:\Users\U\AppData\Local\Temp\~WRS0001.tmp 0 bytes

---- EOF - GMER 1.0.15 ----

Any help is appreciated.

[screen317]

Hi and welcome to Malwarebytes.

Please post the results from the Trend Micro scan which showed infections.

Next, please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post DDS.txt directly into your reply.

Also, which graphics card are you currently running?

[jeremyw]

Thanks for responding. I do not see any way to post the results from the Trend scans. I can see the last several, but can't copy and paste them. They are all cookies, though. If need be, I can retype them, but there are 54 of them. I think it flags all cookies, so I try and delete them nightly.

I can't update MBAM, as I get the error message "Program_Error_Updating (12029,0, WinHTTPSendRequest). It was last updated on 2/05. I can run it though, and the scan shows as follows:

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 5691

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18999

2/8/2011 8:45:02 PM

mbam-log-2011-02-08 (20-45-02).txt

Scan type: Quick scan

Objects scanned: 164982

Time elapsed: 5 minute(s), 19 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Here is the DDS.TXT. Let me know if I was supposed to attach it instead.

DDS (Ver_10-12-12.02) - NTFS_AMD64

Run by U at 20:52:39.36 on Tue 02/08/2011

Internet Explorer: 8.0.6001.18999

Microsoft

[screen317]

If they were just cookies then don't worry about them. They're just cookies.

Update your graphics card driver here:

http://www.intel.com/support/graphics/detect.htm

When that completes, restart your computer and let me know, in detail, which issues remain.

[jeremyw]

Only problem that remains is the error message I listed above when I try to update malwarebytes. Trend is updating fine (I assume) but says I have the newest updates.

Thanks again.

[screen317]

Hi,

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Can you update now?

[jeremyw]

No, sorry. Same error as before.

[screen317]

Hi,

I would like you to try the steps outlined here and see if it resolves the issue (I believe it is a compatibility issue between Trend and MBAM):

http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=162099

Let me know how it goes.

[jeremyw]

Could only make it through Step 12, as the icon I was to click on in Step 13 was not active, but allowed me to update! I ran both the Malwarebytes scan and the Trend scan, and have no problems. I guess it was just the auto update from Windows last Saturday that caused the problem.

Thanks so much for your help!!! I really appreciate it.

[screen317]

Excellent!

Anything else I can help with?

[jeremyw]

Nothing else causing issues. Thanks again so much for all your help!

Jeremy

[screen317]

Glad we could help.

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