MsMxEng.exe

[Dale Read]

Hi,

I have been getting this MsMxEng.exe virus for 3 months now. MB identifies it but cannot remove it.

The only sure way to remove it is to boot the computer into safe mode with command prompt.

Navigate to the root DIR C: \

DIR RECYCLER /a

CD RECYCLER

DIR*.* /a on RECYCLER, open each of the directories using CD 1-5-21-5*

DIR*.* /a until MsMxEng.exe is found.

DEL MsMxEng.exe.

confirm with DIR*.* /a.

Reboot and rescan.

It works, but can MB provide a better method?

Dale Read

[daledoc1]

Hello and welcom, Dale Read:

If you think your system is infected, it is best to have the experts take a look.

Alas, we do not work on malware removal in this particular sub-forum, as this is for "General Chat".

Instructions on how to proceed are posted in the 2nd Important Topic pinned at the top of the General MBAM forum: "I'm Infected - What Do I Do Now?" (see link below).

To summarize:

Free, expert assistance can be found at the malware removal-HJT forum.

Please go to this page, print out, read and follow as many instructions as you can, skipping any you are unable to complete:

http://forums.malwarebytes.org/index.php?showtopic=69723

Then please describe your computer symptoms and post your logs by starting a new thread here:

http://forums.malwarebytes.org/index.php?showforum=7

One of the authorized, trained experts will then assist you as soon as possible.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds; allow 24-48 hours before bumping your thread.

Alternatively, as a paying customer, you may wish to start a support ticket by contacting support at: support@malwarebytes.org, or by using one of the other support options here:

http://www.malwarebytes.org/premium-support.php

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

Hope this helps get you started,

daledoc1