Errror not letting MBAM update or scan

[EricJ]

I have been running MBAM paid version for a good while. The last 4 days or so it has not been able to do it's scheduled scans, and I cannot update it either. I am getting "PROGRAM_ERROR_LOAD_DATABASE(1392,1392, CreateSDK " errors. I have MBAM allowed by my firewall, and no known issues with my AVG antivirus. Any thoughts?

Eric

[exile360]

Greetings

There are some known issues with AVG, however setting exclusions per the following instructions has been shown in our testing to resolve them. Please choose the instructions appropriate to the version of Windows you are using:

Windows XP:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to My Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to My Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to Documents and Settings
    
13. Click on the + next to Application Data
    
14. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
15. Click on the Add File button on the right and click on My Computer on the left
    
16. Double-click on your system drive (usually C:)
    
17. Double-click on Windows
    
18. Scroll to the right until you find the System32 folder and double-click on it
    
19. Double-click on the drivers folder
    
20. Scroll to the right until you find mbam.sys and double-click on it
    
21. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
    
22. Click on the Apply button at the bottom of the program window and then click on OK
    
23. Close the AVG window
    

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Windows Vista and Windows 7:

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions.
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to ProgramData
    
13. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
14. Click on the Add File button on the right and click on Computer on the left
    
15. Double-click on your system drive (usually C:)
    
16. Double-click on Windows
    
17. Scroll to the right until you find the System32 folder and double-click on it
    
18. Double-click on the drivers folder
    
19. Scroll to the right until you find mbam.sys and double-click on it
    
20. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions.
    
21. Click on the Apply button at the bottom of the program window and then click on OK
    
22. Close the AVG window
    

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Please let me know if the issue is now resolved or not.

Thanks

[EricJ]

Outstanding, thank you. It appears to be working now, I'll know for sure after the next scheduled run.

Eric

[exile360]

You're most welcome, I'm glad to be of service. Hopefully it was just a one time error and is now resolved, but please don't hesitate to post again if it pops up again.

Thanks.