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No sound from internet video

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Hi All,

I very much appreciate your TIME and technical expertise in helping me! However, please don't spend an 'unreasonable' amount of time on this. Below is my original post followed by the DDS.txt file:

Again, THANK YOU!!!!

HI all,

Wondering if I could get a little help restoring the sound to my computer when I use internet browsers (IE Explorer, Firefox, Google Chrome). For instance, I have no sound when I visit youtube or any other video posted on any website. However, when I play an mp3 file, the sound is working fine, so it's not a driver problem. I've worked on solving this problem for 3 days. All of the computer settings (control panel, etc-and settings in the browsers) are fine. I've run malwarebytes, McAfee Antivirus, and some other programs that I have no idea what they were for e.g. K-Lite codec Pack (full), and some registry repair software downloaded from CNET (CCleaner +Advanced Registry Optimizer). I've also tried to use 'system restore'. To some degree, that has been unsuccessful in that it would not set reset the date, even using reset in safe-mode. However, it did work for a date about a month ago, but no luck. I've unistalled Adobe Flash Player and reinstalled it. Same with Quicktime.

Any suggestions?


DDS (Ver_10-12-12.02) - NTFSx86

Run by Frank at 18:34:04.78 on Sun 01/02/2011

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1278.723 [GMT -5:00]

AV: VirusScan Enterprise + AntiSpyware Enterprise *Enabled/Updated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============


C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs






C:\Program Files\McAfee\Common Framework\udaterui.exe

C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe


C:\Program Files\NDAS\System\ndasmgmt.exe


C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe


C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe

C:\Program Files\McAfee\Common Framework\FrameworkService.exe

C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE


C:\Program Files\NDAS\System\ndassvc.exe

C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe

C:\Program Files\McAfee\Common Framework\McTray.exe

C:\Program Files\iPod\bin\iPodService.exe


C:\Documents and Settings\Frank\My Documents\Downloads\dds (1).scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptsn.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [Google Update] "c:\documents and settings\frank\local settings\application data\google\update\GoogleUpdate.exe" /c

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe

mRun: [MultiScreen]

mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe

mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\udaterui.exe" /StartedFromRunKey

mRun: [shStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ndasde~1.lnk - c:\program files\ndas\system\ndasmgmt.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

DPF: {41EF3CD2-D8CC-4438-84B1-280BB4E77C8E} - hxxps://access.ball.com/vdesk/terminal/f5tunsrv.cab#version=6030,2009,811,2213

DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74}

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1261879729125

DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} - hxxps://access.ball.com/vdesk/terminal/urxhost.cab#version=6030,2009,828,1606

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\frank\applic~1\mozilla\firefox\profiles\ilxad142.default\

FF - plugin: c:\documents and settings\frank\local settings\application data\google\update\\npGoogleOneClick8.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\nos\bin\np_gp.dll

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

============= SERVICES / DRIVERS ===============

R0 lfsfilt;NDAS Lean File Sharing Service;c:\windows\system32\drivers\lfsfilt.sys [2009-11-2 555496]

R0 lpx;LPX Protocol;c:\windows\system32\drivers\lpx.sys [2009-11-2 119784]

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-30 340592]

R0 ndasfs;ndasfs;c:\windows\system32\drivers\ndasfs.sys [2009-11-2 562152]

R1 ndasfat;NDAS FAT File System Service;c:\windows\system32\drivers\ndasfat.sys [2009-11-2 460776]

R1 ndasrofs;NDAS ROFS File System Service;c:\windows\system32\drivers\ndasrofs.sys [2009-11-2 792040]

R2 McAfeeEngineService;McAfee Engine Service;c:\program files\mcafee\virusscan enterprise\engineserver.exe [2008-9-29 19456]

R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2008-3-14 103744]

R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2008-9-29 143088]

R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2008-9-29 62800]

R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2010-5-30 67904]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-5-30 90360]

R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-5-30 42424]

R3 ndasbus;NDAS Bus Driver;c:\windows\system32\drivers\ndasbus.sys [2009-11-2 386024]

R3 ndasscsi;NDAS SCSI Miniport Driver;c:\windows\system32\drivers\ndasscsi.sys [2009-11-2 378344]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-8-13 136176]

S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-5-30 64432]

S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2004-1-21 14336]

=============== Created Last 30 ================

2011-01-01 19:42:01 -------- d-----w- c:\windows\system32\wbem\repository\FS

2011-01-01 19:42:01 -------- d-----w- c:\windows\system32\wbem\Repository

2011-01-01 19:40:37 -------- d-----w- c:\program files\TotalFitnessAssessment

2011-01-01 19:40:31 -------- d-----w- c:\docume~1\alluse~1\applic~1\NOS(3)

2011-01-01 19:40:21 -------- d-----w- c:\docume~1\alluse~1\applic~1\NOS(2)

2011-01-01 17:49:49 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin7.dll

2011-01-01 17:49:49 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin6.dll

2011-01-01 17:49:49 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin5.dll

2011-01-01 17:49:48 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin4.dll

2011-01-01 17:49:48 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin3.dll

2011-01-01 16:53:21 974848 ----a-w- c:\windows\system32\mfc70.dll

2011-01-01 16:53:21 608448 ----a-w- c:\windows\system32\comctl32.ocx

2011-01-01 16:53:21 487424 ----a-w- c:\windows\system32\msvcp70.dll

2011-01-01 16:53:21 344064 ----a-w- c:\windows\system32\msvcr70.dll

2011-01-01 16:53:20 -------- d-----w- c:\program files\AML Products

2010-12-31 23:17:19 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin2.dll

2010-12-31 23:17:19 159744 ----a-w- c:\program files\mozilla firefox\plugins\npqtplugin.dll

2010-12-31 16:37:10 -------- d-----w- c:\program files\Combined Community Codec Pack

2010-12-31 16:17:45 35136 ----a-w- c:\program files\mozilla firefox\plugins\np_gp.dll

2010-12-30 02:47:35 -------- d-----w- c:\docume~1\frank\applic~1\Malwarebytes

2010-12-30 02:47:25 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-12-30 02:47:20 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-12-30 02:20:50 165376 ----a-w- c:\windows\system32\unrar.dll

2010-12-30 02:20:47 839680 ----a-w- c:\windows\system32\lameACM.acm

2010-12-30 02:20:47 151552 ----a-w- c:\windows\system32\ac3acm.acm

2010-12-30 02:20:46 810496 ----a-w- c:\windows\system32\xvidcore.dll

2010-12-30 02:20:46 237568 ----a-w- c:\windows\system32\yv12vfw.dll

2010-12-30 02:20:46 183808 ----a-w- c:\windows\system32\xvidvfw.dll

2010-12-30 02:20:45 80896 ----a-w- c:\windows\system32\ff_vfw.dll

2010-12-30 02:20:42 -------- d-----w- c:\program files\K-Lite Codec Pack

2010-12-28 21:04:51 -------- d-----w- c:\program files\CleanMyPC

2010-12-28 17:58:11 -------- d-----w- c:\docume~1\frank\applic~1\Macromedia(2)

2010-12-28 17:58:09 -------- d-----w- c:\docume~1\frank\applic~1\Adobe(2)

2010-12-28 17:43:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\NOS(4)

2010-12-28 03:51:16 -------- d-----w- c:\docume~1\frank\applic~1\ElevatedDiagnostics

2010-12-28 03:28:02 -------- d-----w- c:\program files\RegistryCleaner

2010-12-28 03:06:55 -------- d-----w- c:\program files\IObit

2010-12-28 01:42:38 -------- d-----w- c:\docume~1\frank\locals~1\applic~1\Mozilla

2010-12-27 22:10:54 -------- d-----w- c:\program files\Free Window Registry Repair

2010-12-27 20:59:23 -------- d-----w- c:\windows\pss

2010-12-27 15:30:39 -------- d-----w- c:\windows\system32\Adobe

2010-12-24 20:36:24 -------- d-----w- c:\program files\TotalFitnessAssessment(2)

2010-12-16 22:20:29 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys

2010-12-16 22:20:04 45568 -c----w- c:\windows\system32\dllcache\wab.exe

==================== Find3M ====================

2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx

2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll

2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll

2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll

2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl

2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec

2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll

2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

2010-10-07 17:23:02 91424 ----a-w- c:\windows\system32\dnssd.dll

2010-10-07 17:23:02 197920 ----a-w- c:\windows\system32\dnssdX.dll

2010-10-07 17:23:02 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 18:34:56.00 ===============



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I would re-install K-Lite Codec Pack 6.7.0 (Full) or completely uninstall it.

I believe your problems lie their.

12/29/2010 8:52:31 PM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC90.CRT. Reference error message: The referenced assembly is not installed on your system. .

12/29/2010 8:52:31 PM, error: SideBySide [59] - Generate Activation Context failed for C:\Program Files\ffdshow\lame.ax. Reference error message: The operation completed successfully. .

12/29/2010 8:52:31 PM, error: SideBySide [32] - Dependent Assembly Microsoft.VC90.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

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THANK YOU for the time and energy you spent investigating my files. I uninstalled K-Lite Codec Pack Full, rebooted-did not help. So, I reinstalled it, rebooted, still not working. To be sure that this was not only occurring with Youtube in Google Chrome, I tried a video on the Yahoo site using Internet Explorer-same results; no sound.

Again, thank you for you time and suggestions!

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Sipritch 25,

Thanks for stopping back to check! "Did the register cleaners fix anything'...yes, they gave messages that the 'fixed' many 'errors'. In fact, I ran AMC Registry Cleaner 4.21 and CCleaner before this response. Ran the AMC Registry Cleaner like 3 times. Restarted the computer--still no sound on any internet video. Also, I've run Malwarebytes full scan and McAfee full scans and am not coming up with any infections etc (although I did detect and elimante trojans and some other files that these programs found when I ran them last week - before I submitted any logs).

My question is- if I want the sound back, do you think I'm gonna have to start from square one and reinstall my Windows Operating System and all of my programs??? I think I would invested less time if I had done this from the beginning.

THANKS for your advice. It is appreciated!!!

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I'm experiencing the exact same problem. I just downloaded the latest version of Flash, and a couple of days ago I downloaded and installed the Windows 7 updates. I suspect that one of these software updates is the issue.

This occurs with sound for a video or playing an .mp3 file. I had access to download (via ftp) one of the .mp3 files, and it played just fine in iTunes, just as described above, with being able to play audio on the 'puter, but it not working from any of the browsers.


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