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anti malware and external hard drive problem


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Hello

I have installed anti malware on my laptop which is runing on windows XP (updated).

when I plug in my external hard drive through usb, this one is not seen by the laptop.

then the computer gets hung.

putting on or off the active protection does not change the problem

and if I start the laptop in the safe mode, then I can see the external hard drive.

Please help me.

than you so much

PS : I am not a computer expert, so be kind enough to give me simple answers.

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Hello Bujanov: :)

If you keep MBAM completely disabled, does your installed antivirus recognizes external hard drive, and did you scan it, what were the result(s)? Please post back using MXyBj.png button

Hi,

thanks for your answer.

I do keep MBAM disabled and the computer don t see the external hard drive. but I cannot test if the antivirus sees it because the laptop gets frozen/hung.

I did test the external hard drive with the same anti virus (eset smart security 3.0.642.0) on my desktop and it is clean

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  • 3 weeks later...

I do keep MBAM disabled and the computer don t see the external hard drive. but I cannot test if the antivirus sees it because the laptop gets frozen/hung.

I did test the external hard drive with the same anti virus (eset smart security 3.0.642.0) on my desktop and it is clean

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