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Infected Folders Deleted but Still there somewhere


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My Seagate external hard drive picked up a Trojan Horse ( ANAN, I think??) originally detected by AVG. I tried the AVG "fix / heal" and since it couldn't fix, it quarantined all the folders that were infected.

(The virus had gotten into about 4 out of the 5 folders on that external drive, mostly large files like videos and music. For some reason it didn't get into one folder which happens to be the one with files I don't really want to lose - documents, photos and more music.)

Once all the infected folders were in the vault, I deleted the vault folder while plugged into my laptop, then deleted the vault from the recycle bin on my laptop.

But the same amount of data remains on on my Seagate, although the old folders are nowhere to be found. (My one uninfected folder, still there, appears to be fine.)

I re-ran Malwarebytes as well as AVG on he Seagate as well as my laptop. No detection of virus found. I did notice with AVG, I happened to be looking at that moment, that it was scanning the folders with the trojan that I had deleted, so they are somehow still there on the Seagate but apparently with no detectable virus now - or still in a "vault"??

How do I truly delete those folders so I can be assured the virus can't cause a problem later and I can have my disc space back?

I appreciate any information. I'm lost. Not an experienced techie but I can follow directions.

Thanks!!!

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Hi,

Please download DDS and save it to your desktop.

  • Disable any script blocking protection.
  • Double click dds.com to run the tool..
  • When done, DDS will open two logs (DDS.txt and Attach.txt).
  • Save both reports to your desktop.

Please include the contents of DDS.txt in your next reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth Code and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

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  • 1 month later...
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