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Hijacked, but Mbam did not detect


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A few days ago one of our PC's stopped being able to access google.com and a few related sites. Mbam, latest version runs actively, was updating fine, with web site blocking enabled. Symantec Endpoint also runs actively. Neither one detected a threat, though after much searching we found the host file filled with entries blocking certain sites.

What virus/malware might this have been caused by, and why did Mbam neither detect nor prevent it?

Since in the end all we did was reset the host file, I am concerned that this will recur since we really don't know what the source of the infection was. Has anyone else had a similar issue that can point me in the right direction of insuring this issue has been fully removed?

thank you.

------- Host file contents------

::1 localhost

127.0.0.1 microsoft

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 kaspersky

127.0.0.1 norton.co

127.0.0.1 freeav.co

127.0.0.1 freeav.co

127.0.0.1 free-av.n

127.0.0.1 freeav.ne

127.0.0.1 avgate.ne

127.0.0.1 emsisoft.

127.0.0.1 avira.com

127.0.0.1 arcabit.c

127.0.0.1 arcabit.p

127.0.0.1 avast.com

127.0.0.1 avast.ru

74.125.45.100 4-open-davinci.com

74.125.45.100 securitysoftwarepayments.com

74.125.45.100 privatesecuredpayments.com

74.125.45.100 secure.privatesecuredpayments.com

74.125.45.100 getantivirusplusnow.com

74.125.45.100 secure-plus-payments.com

74.125.45.100 www.getantivirusplusnow.com

74.125.45.100 www.secure-plus-payments.com

74.125.45.100 www.getavplusnow.com

74.125.45.100 safebrowsing-cache.google.com

74.125.45.100 urs.microsoft.com

74.125.45.100 www.securesoftwarebill.com

74.125.45.100 secure.paysecuresystem.com

74.125.45.100 paysoftbillsolution.com

74.125.45.100 protected.maxisoftwaremart.com

64.27.9.110 www.google.com

64.27.9.110 google.com

64.27.9.110 google.com.au

64.27.9.110 www.google.com.au

64.27.9.110 google.be

64.27.9.110 www.google.be

64.27.9.110 google.com.br

64.27.9.110 www.google.com.br

64.27.9.110 google.ca

64.27.9.110 www.google.ca

64.27.9.110 google.ch

64.27.9.110 www.google.ch

64.27.9.110 google.de

64.27.9.110 www.google.de

64.27.9.110 google.dk

64.27.9.110 www.google.dk

64.27.9.110 google.fr

64.27.9.110 www.google.fr

64.27.9.110 google.ie

64.27.9.110 www.google.ie

64.27.9.110 google.it

64.27.9.110 www.google.it

64.27.9.110 google.co.jp

64.27.9.110 www.google.co.jp

64.27.9.110 google.nl

64.27.9.110 www.google.nl

64.27.9.110 google.no

64.27.9.110 www.google.no

64.27.9.110 google.co.nz

64.27.9.110 www.google.co.nz

64.27.9.110 google.pl

64.27.9.110 www.google.pl

64.27.9.110 google.se

64.27.9.110 www.google.se

64.27.9.110 google.co.uk

64.27.9.110 www.google.co.uk

64.27.9.110 google.co.za

64.27.9.110 www.google.co.za

64.27.9.110 www.google-analytics.com

64.27.9.110 www.bing.com

64.27.9.110 search.yahoo.com

64.27.9.110 www.search.yahoo.com

64.27.9.110 uk.search.yahoo.com

64.27.9.110 ca.search.yahoo.com

64.27.9.110 de.search.yahoo.com

64.27.9.110 fr.search.yahoo.com

64.27.9.110 au.search.yahoo.com

64.27.9.110 www.youtube.com

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Hello ,

And :) My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the Quick Scan button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.

  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.

Copy the entire contents of the report and paste it in a reply here.

Note - if you get the following warning, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

Click on Cancel, then Accept.

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

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  • 1 month later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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