spiderq Posted December 29, 2010 ID:367407 Share Posted December 29, 2010 Hihopefully someone can give me some advice- I got an errot from Avast telling me that a website i clicked on had given me 2 trojans ( Win 32 Fraudo) according to the log. I am using Firefox as my main browser- how can I close it? I am currently running a scan with MBAM and have ( at the moment ) 11 infected files. What should I do next to remove this problem? Link to post Share on other sites More sharing options...
wildman424 Posted December 30, 2010 ID:367474 Share Posted December 30, 2010 Is the infection is causing the browser to hang you can close it using Task ManagerEnd process with Task Manager for Windows XPOpen Task Manager by pressing and holding Crtl + Alt + Delete keys simultaneouslyor right click your Taskbar... choosing Task Manager from the menu.In the Task manager windowPress the "Processes"...tab.Click Image Name column heading...to alphabetize the list.Find the following process:Firefox.exeright click on it & click End Process Treeclose Task Manager when finishedFor Windows Vista & Wndows 7TO open Task Manager Press and hold the Crtl + Alt + Delete keys simultaneously.Select Task Manager.Select All Programs On This Computer ... at the prompt click Allow.Click the Processes tab Click Image Name column heading...to alphabetize the list.locate: Firefox.exeRight click on the process entry... then select End TaskClose Task Manager when finished.Then follow these instructions and an Expert will help you remove any infection you may have please follow All the instructions below and an Expert will assist youPlease print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.One of the Expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topicand choose one of the Email options so that you're alerted when someone has replied to your post.NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.OrYou may send a Private Message to a Moderator asking for assistance.Additionally As a paying customer, you can contact the help desk at support@malwarebytes.org or via this help desk link Here -Our online experts will be able to assess your problem further If you're a Corporate or Technician Licensed customer seeking assistance:Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now