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1.50, Win7, Updating Error


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Hi:

On Win7 a user with non-admin rights gets an error popup when he tries to update the definitions (after being alerted by MB).

The popup says: PROGRAM_ERROR_UPDATING (5,0, create file) Access is Denied

My understanding is that non-admins should be able to update their defs. Is there a workaround?

Thanks

E

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Hello yarl!

In order to update the program you either need to be logged in as an administrator or if using Windows Vista or Windows 7, right-click on the Malwarebytes' Anti-Malware shortcut before running it and select Run as administrator. You should then be able to use the Check for Updates button in the Update tab.

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Really? That does not seem well suited to the enterprise. Is there no way to set up during install to allow updates by non-admins? I asked that same question before ( http://forums.malwarebytes.org/index.php?s...330&hl=yarl ) and seemed to get a different answer.

The system in question has scheduled updates set but they weren't updating, from the previous post I assumed then that maybe the non-admin user could force it themselves but that doesn't seem to be the case. I really like MB but if there isn't any way for it to update while non-admins are logged in I guess it won't work in my network.

Thanks for any additional info.

E

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Yarl,

As a licensed corporate user you have access to the corporate helpdesk, contact them via the email address below.

corporate-support@malwarebytes.org

Be sure to include:

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

By design only the systems Administrator(s) are able to add/remove a schedule and perform updates. From the Administrator's account you can schedule updates. These updates will be executed when non-administrator users are logged in.

Can you include your protection log from the last three days?

*HOW TO ATTACH PROTECTION LOG*

- Launch Malwarebytes' Anti-Malware and go to Logs tab

- Look for protection-log-yyyy-mm-dd.txt (The last 3 days)

- Double click it and click File and then Save As.... save it on your desktop.

- Attach the protection log from your desktop

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