Laptop restarts while scanning (Blue screen)

[Biker]

I have been using MBAM since last 6 months. Recently I updated to new version.

While scanning, blue screen appears momentarily and then laptop restarts.. I uninstalled the application and downloaded the new installation, but still same problem.

[DJSINAL]

I am having the same issue. I can perform a quick scan and flash scan, but have yet to complete a full scan on any drive.

[Mainard]

Hello Biker!

Couple of questions in order to assist you:

What is your OS?

Do you have a minidump or a complete dump when your computer BSoD? (would be something like: memory.dmp) [the default location is: %SystemRoot%\MEMORY.DMP]

Please respond with a dump attached (if possible)

Thank you very much!

[Biker]

Hi Mainard,

My OS is XP (SP 3)

I am not sure what you mean by dump. I found a folder of Minidump in Windows folder and there are 9 .dmp files in it, which I have attached.

Hope this helps...

Hello Biker!

Couple of questions in order to assist you:

What is your OS?

Do you have a minidump or a complete dump when your computer BSoD? (would be something like: memory.dmp) [the default location is: %SystemRoot%\MEMORY.DMP]

Please respond with a dump attached (if possible)

Thank you very much!

Minidump.rar

[SamuelTheD]

Running win 7 ultimate x64 with numerous bugs (constantly bsod with various codes)

Hi, I just installed your software and during my first scan, got 4 positives from memory scan and during the

filesystem scan the bugger bsod`ed on me. Included minidump

bsod.rar

[Biker]

I have been using MBAM since last 6 months. Recently I updated to new version.

While scanning, blue screen appears momentarily and then laptop restarts.. I uninstalled the application and downloaded the new installation, but still same problem.

Hi,

Can we have some resolution to this problem please??

[Mainard]

Running win 7 ultimate x64 with numerous bugs (constantly bsod with various codes)

Hi, I just installed your software and during my first scan, got 4 positives from memory scan and during the

filesystem scan the bugger bsod`ed on me. Included minidump

Hello SamuelTheDamned,

Sorry for the delay.

Please Follow these directions:

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[Mainard]

Hi Mainard,

My OS is XP (SP 3)

I am not sure what you mean by dump. I found a folder of Minidump in Windows folder and there are 9 .dmp files in it, which I have attached.

Hope this helps...

Hello Biker! Sorry for the delay, we are looking into the dump file you sent.

In the meanwhile if you could please: perform a clean reinstall.

To do a clean reinstall:

If you already have a copy of the installer for Malwarebytes' Anti-Malware, delete it, you need to download a fresh copy of the latest version:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

After the reinstall please set your system to save full system dumps.

To set up your system on XP for a full system dump:

• Click Start->Control Panel
  
• Click on Performance and Maintenance->System
  
• Click on the Advanced Tab
  
• Click on Settings button under Startup and Recovery
  
• Under Write debugging information Click the dropdown arrow and select complete memory dump.
  
  
• Click OK
  
• Restart your computer
  

If your system crashes the location will have the complete memory dump. You can zip that one up and submit it to a file-sharing site if you BSoD again.

Thank you very much for your patience, we really do appreciate it!

[Biker]

Hello Biker! Sorry for the delay, we are looking into the dump file you sent.

In the meanwhile if you could please: perform a clean reinstall.

Hi Mainard,

Thanks for the detailed explanation. I followed what u had mentioned and now scan runs smooth withouth any restart.

Thanks again..

[Mainard]

Glad to be of help, if you have any more questions please make a new thread.

Happy new year!