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Help! Ran MWB and no boot !


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Hi guys,

Sorry to put this on you, but;

I installed and ran Malwarebytes' Anti-Malware (mbam-setup.exe) to remove 'AntispywareXP 2009' as described here.

It found around 50+ rogue files and I followed the instructions to remove them. I rebooted and 'AntispywareXP 2009' didn't appear to load on boot. However, I ran Malwarebytes' Anti-Malware a second time to make sure and it reported that it found 4 x trojan files (I noticed it said 'sytem32' on at least two of the entires).

So I used Malwarebytes' Anti-Malware to remove as I did the first time and rebooted when asked.

But...

My system now won't boot. It gets as far as the WindowsXP screen with the animated loading bar and staight after it says 'no signal' as though the monitor is not connected, then it restarts and I'm asked if I want to choose my 'last know good configuration'. However, another problem is that the keyboard doesn't seem to want to let me choose an option on this screen either!

Surely Malwarebytes' Anti-Malware wouldn't have removed the entire 'system32' directory would it?

Please help.

Any advice apprecited.

Thank you.

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  • Root Admin

No it did not remove the SYSTEM32 folder.

However some Malware infections do cause instability in the Operating System and no one can guarantee that removal will not potentially cause an issue.

Please try to shut down the PC and wait a couple minutes. Then start the PC and start to tap the F8 key and see if you can select the SAFE BOOT menu and start in Safe Mode or not.

The PC you're replying from, does it have a CD burner?

Do you have the original Windows XP CD for the system if needed for repair?

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No it did not remove the SYSTEM32 folder.

However some Malware infections do cause instability in the Operating System and no one can guarantee that removal will not potentially cause an issue.

Please try to shut down the PC and wait a couple minutes. Then start the PC and start to tap the F8 key and see if you can select the SAFE BOOT menu and start in Safe Mode or not.

Ok, thank you for reassuring me. I will try booting in Safe mode.

The PC you're replying from, does it have a CD burner?

Do you have the original Windows XP CD for the system if needed for repair?

Yes, it does and if it is any help, I have already burned 'erd50.iso' to a CD as described in another thread.

Thank you for your swift response.

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  • Root Admin

Okay let us know if Safe Mode works or not.

If you can't use the keyboard from a booting process then I'm assuming you have a USB keyboard on a system that requires the PS2 keyboard from a boot mode. If that is the case you'll need to get a hold of the original PS2 keyboard or locate one to use temporarily if the USB is not supported outside of Windows on the computer.

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Okay let us know if Safe Mode works or not.

If you can't use the keyboard from a booting process then I'm assuming you have a USB keyboard on a system that requires the PS2 keyboard from a boot mode. If that is the case you'll need to get a hold of the original PS2 keyboard or locate one to use temporarily if the USB is not supported outside of Windows on the computer.

It is a USB keyboard, yes. Luckily I have a PS2 keyboard stored away somehwere and a USB to PS2 adapter. I'll give it a shot in a short while as I have no access to the problem system right now.

Thanks very much again.

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