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Admin account freezes after reboot


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I submitted the following problem for Support ticket #124492, where I was requested to install software from two new sites to log my configuration. I am uncomfortable doing this on my work PC.

I wanted to post this to the forum to see if anyone else experienced the same problem.

If anyone did, my work-around may be helpful.

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I installed MBAM v1.50.1 on the admin account of my Win7 x64 PC and successfully ran a scan.

The next time I logged into my admin account, Explorer was hung and didn't show any menus or icons.

I traced the problem to hanging on "c:\program files (x86)\malwarebytes' anti-malware\mbamgui.exe",

which is autoexecuted at logon because it is in the "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce" registry key.

Using Alt-Ctrl-Del, I was able to log off the admin account and log into my standard/limited account.

I worked around the problem by unchecking the registry key using Autoruns (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) on my standard account (entering my admin password at the UAC prompt).

Since MBAM real-time protection is disabled, I see no reason why MBAM is autoexecuting anything at logon. This may be a separate or related bug.

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  • Root Admin

The use of the product on any type of business system requires a corporate license, as part of that purchase you should be contacting corporate support.

Please send an email to Corporate Support Team <corporate-support@malwarebytes.org>

Also please include your Cleverbridge order reference number.

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The license for the free version says:

11. You may not use the Software for any commercial purpose. The License is for use on the personal or business computers of its owner only.

An attorney explained to me that "commercial purpose" for software means making money by distributing it. That's why I thought it was OK. However, I don't want to go against the wishes of the publisher. Now that I know the publisher's wishes, I completely removed MBAM from my work computer.

My personal PC has Windows XP, and it does not exhibit the same problem. I am getting a new PC soon, so I will look for the same issue. I hope my problem report and work-around are useful to the publisher and/or users.

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