Error starting service

[Rednose]

This version doesn't work for me

After updating and rebooting the realtime shield was shut down, and couldn't be restarted. I got

[startService] De gewenste actie kon niet uitgevoerd worden, Foutcode: 1075

And yes, MBAM service wasn't started.

I tried uninstalling and a fresh install, using the mbam-clear procedure, shutting down Avast! but nothing works Using Vista 32 bit.

Greetz, Red.

[Mainard]

Hello Rednose, hope this Holiday Season is treating you very well!

Perhaps you missed a required restart from your fresh install, it is very important. Please do the following: If you already have a copy of the installer for Malwarebytes' Anti-Malware, delete it, you need to download a fresh copy of the latest version:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[Rednose]

Followed your instructions to the letter, but with the same reslult

Greetz, Red.

[nnoa110]

Hi Red and Mainard!

I have encountered exactly same problem and followed your instructions but MBAM still gave me an error code 1075.

I'm also using avast! 5.1 beta(5.1.835) as my antivirus and MBAM exclusions are already added.

Using Windows 7 32bit.

Thanks

[AdvancedSetup]

Can you please temporarily fully uninstall Avast and try installing and setting up registration and protection in MBAM again.

Once testing is done make sure you re-install your Anti-Virus and update it so that you have protection.

[nnoa110]

Hello AdvancedSetup

After uninstalling avast, MBAM and then reinstalling MBAM(registered by copying info from email by cleverbridge), MBAMService started automatically without an error!

Will now try the reinstall of avast to see what's going to happen.

Thanks

[Rednose]

Hi AdvancedSetup

I am sorry, but I am using AIS ( 5.1.835 BETA ), and simply don't have the time now to deinstall, and install/configure it again. It has to wait untill after the Holidays.

Greetz, Red.

[AdvancedSetup]

No problem but based on the reply from yodaosan it looks like it might be due to some new setting or driver that Avast has in the new beta.

Take care

[Rednose]

It's possible.

What I can do now is sending an email to one of the Avast! Developers ( I am on very good terms with one of them ) with links to this topic and the one on the Avast! forum.

Greetz, Red.

[xpk7]

It looks like MBAMService values in registry were not created properly...

I don't think avast monitors/blocks Reg/NtSetValueKey, so is this MBAM bug - or should I look into this problem deeply in avast?

thank, pk

[AdvancedSetup]

Thank you for the report. We will investigate and report back once we find out what's going on. It's possible we're setting it wrong but then why it would work when Avast is removed wouldn't make sense.

[YoKenny1]

I un-installed avast! Pro 5.1.835 BETA on my XP Pro system and now MBAM resident protection works well.

I noticed the same unusual characters that xpk7 showed before removing MBAM and avast!

Now to do the same on my Windows 7 system.

[Rednose]

Avast! forum member Diazruanova found a temporary solution for this problem :

http://forum.avast.com/index.php?topic=680...72638#msg572638

Greetz, Red.

[exile360]

Thanks for the info and workaround.

Aside from Safe Mode, the only other workarounds I found were to either edit the reg entry for MBAMService manually so that it contained the correct value for DependOnService or to uninstall Avast! before registering MBAM and enabling protection.

Disabling all of Avast!'s shields along with setting exclusions for all of MBAM's files and processes (including MBAM's drivers) in all of Avast!'s shields had no effect.

[Swandog46]

Just to make it clear, this is Avast's issue, not ours. We suggest affected users report it to Avast's support in order to get it resolved as quickly as possible.

[Rednose]

No, leave Avast's support out of it. Better leave it with Petr Kurtin ( xpk7 ) the Avast! Developer who also answered here.

Greetz, Red.

[xpk7]

This bug is really caused by avast, sorry guys

There's improper hook implementation of CreateServiceA + ChangeServiceConfig2A functions in our BehaviorShield, this will be fixed asap.

[Rednose]

Thnx Petr

Greetz, Red.

[AdvancedSetup]

Great, thanks for the quick response and taking a look at this Petr

Cheers