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MBAM version 1.50.1 application crashing


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Anyone else seen this? When running MBAM v 1.50.1, the application crashes before finishing a full system scan. The following is the system log results:

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 12/21/2010

Time: 4:43:30 PM

User: N/A

Computer: _GRACE

Description:

Faulting application mbam.exe, version 1.50.1.3, faulting module version.dll, version 5.1.2600.5512, fault address 0x00001ddc.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 6d 62 61 ure mba

0018: 6d 2e 65 78 65 20 31 2e m.exe 1.

0020: 35 30 2e 31 2e 33 20 69 50.1.3 i

0028: 6e 20 76 65 72 73 69 6f n versio

0030: 6e 2e 64 6c 6c 20 35 2e n.dll 5.

0038: 31 2e 32 36 30 30 2e 35 1.2600.5

0040: 35 31 32 20 61 74 20 6f 512 at o

0048: 66 66 73 65 74 20 30 30 ffset 00

0050: 30 30 31 64 64 63 0d 0a 001ddc..

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Hello gracegracegrace,

Please do the following. If you already have a copy of the installer for Malwarebytes' Anti-Malware, delete it, you need to download a fresh copy of the latest version:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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