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Website repeatedly blocked


David M

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Hi,

I keep getting a mgs that access to a website was successfully blocked, even when I am not trying to access a website. One of the addresses that is trying to be accessed is 91.188.59.16. I've run an updated version of Malwarebytes' Anti-Malware and Avira's AntiVir but it hasn't caught anything. I will also sometimes get a re-direct when I click on a link within a web page.

I'm new at using / posting an issue on a forum so I hope I've attached the correct files - I was following instructions found at http://forums.malwarebytes.org/index.php?showtopic=9573.

Thanks for any help you can offer.

DDS (Ver_10-12-12.02) - NTFSx86

Run by David at 10:59:18.10 on Sun 12/19/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.252 [GMT -5:00]

AV: ZoneAlarm Security Suite Antivirus *Enabled/Updated* {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}

AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}

FW: ZoneAlarm Security Suite Firewall *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\CTsvcCDA.EXE

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\HPZipm12.exe

C:\Program Files\TrustedID\Identity Theft Protection\agent\Bin\SanaSafeConnectWatcher.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

C:\WINDOWS\system32\fxssvc.exe

C:\Program Files\TrustedID\Identity Theft Protection\agent\Bin\SanaAgent.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe

C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE

C:\Program Files\TrustedID\Identity Theft Protection\agent\bin\SanaSafeConnect.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Verizon\McciTrayApp.exe

C:\Program Files\TrustedID\Identity Theft Protection\agent\bin\SanaMonitor.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\System32\mshta.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\David\My Documents\Computer Related\MalwareBytes\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.bing.com/

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uInternet Connection Wizard,ShellNext = hxxp://www.dell4me.com/myway

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mSearchAssistant = hxxp://www.google.com/ie

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll

BHO: ZoneAlarm Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5825.1100\swg.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll

TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File

TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll

TB: {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - No File

TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Verizon_McciTrayApp] c:\program files\verizon\McciTrayApp.exe

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe

uRun: [Advanced SystemCare 3] "c:\program files\iobit\advanced systemcare 3\AWC.exe" /startup

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [CTSysVol] c:\program files\creative\sbaudigy2zs\surround mixer\CTSysVol.exe /r

mRun: [CTDVDDET] "c:\program files\creative\sbaudigy2zs\dvdaudio\CTDVDDET.EXE"

mRun: [sanaSafeConnect] "c:\program files\trustedid\identity theft protection\agent\bin\SanaSafeConnect.exe"

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"

mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide

mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263}\Certificates

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL

Trusted Zone: internet

Trusted Zone: intuit.com\ttlc

Trusted Zone: mcafee.com

DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204

DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab

DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - hxxp://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab

DPF: {341FF14B-00CB-49F5-A427-A164DF1D5E1F} - hxxp://musicstore.connect.com/XSL/mb_us//html/activexplayer/SMALStreaming.cab

DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc2.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1280193428937

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cab

DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMessengerSetupDownloader.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab

DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/games/popcaploader_v6.cab

DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} - hxxp://playgames.comcast.net/online2/mahjong_escape_ancient/PTGameLauncher.cab

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2010-6-18 11608]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2010-6-18 135336]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2010-6-18 267944]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2010-6-18 61960]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-10-24 363344]

R2 portD;CMS PortIO Service;c:\windows\system32\drivers\portd2k.sys [2006-9-17 14976]

R2 SanaSafeConnectAgent;SanaSafeConnectAgent;c:\program files\trustedid\identity theft protection\agent\bin\SanaAgent.exe [2008-3-21 4937240]

R2 SanaSafeConnectWatcher;SanaSafeConnectWatcher;c:\program files\trustedid\identity theft protection\agent\bin\SanaSafeConnectWatcher.exe [2008-3-21 539160]

R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-8-27 92008]

R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-10-24 20952]

R3 SanaSafeConnectDriver;SanaSafeConnectDriver;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectDriver.sys [2008-3-21 161304]

R3 SanaSafeConnectFilter;SanaSafeConnectFilter;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectFilter.sys [2008-3-21 29720]

R3 SanaSafeConnectShim;SanaSafeConnectShim;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectShim.sys [2008-3-21 27376]

S0 kl1;kl1;c:\windows\system32\drivers\kl1.sys --> c:\windows\system32\drivers\kl1.sys [?]

S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]

S1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-31 136176]

S2 ISWKL;ZoneAlarm Toolbar ISWKL;\??\c:\program files\checkpoint\zaforcefield\iswkl.sys --> c:\program files\checkpoint\zaforcefield\ISWKL.sys [?]

S2 IswSvc;ZoneAlarm Toolbar IswSvc;"c:\program files\checkpoint\zaforcefield\iswsvc.exe" --> c:\program files\checkpoint\zaforcefield\IswSvc.exe [?]

S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

S2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]

S3 icsak;icsak;\??\c:\program files\checkpoint\zaforcefield\ak\icsak.sys --> c:\program files\checkpoint\zaforcefield\ak\icsak.sys [?]

S3 SCPMPR5;SCPMPR5 NDIS Protocol Driver;\??\d:\scpmpr5.sys --> d:\SCPMPR5.SYS [?]

=============== Created Last 30 ================

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll

2010-12-18 16:10:46 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll

2010-12-18 12:34:58 6273872 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\windows defender\definition updates\{6347dc9d-b8b4-4705-b965-8da7526772fe}\mpengine.dll

2010-12-16 22:08:06 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys

2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx

2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts

2010-11-20 20:11:43 -------- dc-h--w- c:\docume~1\alluse~1\applic~1\{7D4B3D1D-104E-4507-9123-568BC721B7E2}

2010-11-20 20:11:29 -------- d-----w- c:\docume~1\alluse~1\applic~1\Transparent

2010-11-20 20:11:28 -------- d-----w- c:\program files\Transparent

==================== Find3M ====================

2010-11-18 18:12:44 81920 ------w- c:\windows\system32\isign32.dll

2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll

2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll

2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl

2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec

2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll

2010-10-26 13:25:00 1853312 ------w- c:\windows\system32\win32k.sys

2010-10-19 15:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe

2010-09-28 20:44:52 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll

2010-08-05 03:23:45 103 ----a-w- c:\program files\drv_14954593.bat

2005-12-19 23:59:02 774144 -c----w- c:\program files\RngInterstitial.dll

============= FINISH: 11:02:21.09 ===============

attachments_2010_12_19.zip

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Hello David M! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

?Step 1

First of all, you should not have more than one anti-virus program installed as they will conflict and cause problems. You have two so you need to uninstall one of them. Of the two, I would recommend keeping Avira , so please uninstall ZoneAlarm Security Suite .

?Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

?Step 3

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Hello David M! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

?Step 1

First of all, you should not have more than one anti-virus program installed as they will conflict and cause problems. You have two so you need to uninstall one of them. Of the two, I would recommend keeping Avira , so please uninstall ZoneAlarm Security Suite .

?Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.


  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

?Step 3

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Thanks for replying. You said I have Zone Alarm, and I saw that in the log file too - but - I had removed (or so I thought) that program months ago. I don't see it in the list of programs (control panel, add/remove programs), nor do I see it in the Program Files folder. So where is it and how do I actually remove it?

I appreciate your help.

David

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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