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Antivirus Software Virus (name not specified)


uy123
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Hi,

The problem is currently on a Desktop running Windows XP. I've encountered one of those fake Antivirus scanners; however the name for this one isn't clearly specified other than "Antivirus Sofware".

- I receive "Infiltration Alerts" from fake attacks

- Occasional unwanted pop-ups

- Programs are unexecutable (followed by a Security Warning stating that the program is infected; it's come to my knowledge that the virus is masking the programs)

- Internet Explorer is stuck at the "the webpage you are trying to reach might be harmful" page.

In order to troubleshoot, I've followed various guides on removing similar threats such as the one below found on http://www.bleepingcomputer.com/virus-remo...-security-suite :

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1.Print out these instructions as we may need to close every window that is open later in the fix.

2.It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you run into this problem when following the steps in this guide you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

3.Reboot your computer into Safe Mode with Networking

4.This infection changes your Windows settings to use a proxy server that will not allow you to browse any pages on the Internet with Internet Explorer or update security software. Regardless of the web browser you use, for these instructions we will first need need to fix this problem so that we can download the utilities we need to remove this infection.

Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options as shown in the image below.

5.You should now be in the Internet Options screen as shown in the image below.

Now click on the Connections tab as designated by the blue arrow above.

6.You will now be at the Connections tab as shown by the image below.

Now click on the Lan Settings button as designated by the blue arrow above.

7.You will now be at the Local Area Network (LAN) settings screen as shown by the image below.

Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.

8.Now we must end the processes that belong to Security Suite so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

RKill Download Link - (Download page will open in a new tab or browser window.)

When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

If you are unable to connect to the site to download rkill, please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings. You may have to do this quite a few times before you can get the RKill file downloaded. If you still cannot download the RKill program on the infected computer, you should download it to a clean computer and copy it to the infected one via a USB flash drive or CDROM.

9.Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Security Suite and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Security Suite when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that RKill can terminate Security Suite . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. Do not reboot your computer after running rkill as the malware programs will start again.

If you continue having problems running RKill, you can download the other renamed versions of RKill from the RKill download page. Both of these files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

10.Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

Malwarebytes' Anti-Malware Download Link (Download page will open in a new window)

If you are unable to connect to the site to download Malwarebytes', please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings.

11.Once downloaded, close all programs and Windows on your computer, including this one.

12.Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

13.When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.

14.MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.

15.On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Security Suite related files.

16.MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.

17.When the scan is finished a message box will appear as shown in the image below.

You should click on the OK button to close the message box and continue with the Security Suite removal process.

18.You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

19.A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.

You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

20.When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

21.You can now exit the MBAM program.

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MalwareBytes detected about 12 infections on Full Scan; whereas they were all removed.

After following all designated steps, the fake scanner still seems to be there in full health.

(Desktop is currently in SAFE MODE w Networking)

How can I get rid of the virus? All help will be greatly appreciated. Thank You!

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