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Virus wont let me install malwarebytes


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My son downloaded something or clicked something and now we have a virus that is causing a default to windows media player. I was able to finally perform an AVG virus scan and it found 4 trojan viruses..a Trojan Generic and Trojan PWS form and I dont remember what the other 2 were. the virus protector was not able to heal them but eventually i was able to remove them. The icons on the desk top have become windows media player icons. I have tried to download malwarebytes but once I run the program the windos media player comes on. In safe mode i was able to download the program but when i clicked run it told me that the tv and media was not sufficient to work efficiently. I dont know what else to try..please help!!

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Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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