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spyware.password.xgen need help to get rid of this malware


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Hi and Welcome, MissS,

Please follow the directions in this topic and then copy/paste ALL requested logs into your next reply.


Before running any of the scans, disable all antimalware / antivirus /antispyware protection according to these directions, and re-enable once the logs are produced:

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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