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Windows must now restart because plug and play service terminated unexpectedly


Luiz23

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Hello,this is my first post here,and i discovered i have the same problem that this topic speaks of : http://forums.malwarebytes.org/index.php?showtopic=66186, reading throught it i could see it were the exact same symptons, and as I am about to install another HD, i decided the best thing to do is to format the PC.

What I want to know is if the format is guaranteed to erase the malware or if it's reccomended to use only the new one(HD),another question is if its possible for this malware to replicate itself to a pen-drive,as I made backup of somethings as soon as the problem begun,also sometimes the OS wouldn't load the desktop after the logon,but i figure the format will clear that to,but as I an no expert i seek help here.

Thanks for your atention.

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Hi welcome to Malwarebytes.

If you format your existing hard drive then all threats will be gone.

It is possible for malware to jump on a pen drive the best option to check it with is to when you plug in the pen drive Hold the shift key down this will bypass the autorun feature.

Then you can with an up to date antivirus right click and choose scan.

Let it remove quarantine anything it finds.

Then you will be able to safely open the drive.

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