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SmartEngine Cleaned but Internet Blocked


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Hello,

Thank you SO much Malwarebytes for helping! Everything you guys have done has worked perfectly.

I have the problem where I cleaned my friend's computer, but now he can't use web browsers. So I followed the instructions on another thread but the tddskiller didn't work for him. It didn't find anything. Here are his results:

DDS (Ver_10-12-12.02) - NTFSx86

Run by Tyler-Cronin at 9:39:02.93 on Thu 12/16/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3318.2506 [GMT -5:00]

AV: Smart Engine *Enabled/Updated* {B6C1682D-E7AC-4339-A08F-1E815B952B94}

AV: Symantec AntiVirus Corporate Edition *Enabled/Outdated* {FB06448E-52B8-493A-90F3-E43226D3305C}

FW: Smart Engine *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

svchost.exe

svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\WINDOWS\system32\authServer.exe

C:\Program Files\Bonjour\mDNSResponder.exe

svchost.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\WINDOWS\stsystra.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\PROGRA~1\SYMANT~1\VPTray.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\CE\nmSvc.exe

C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\CE\nmFlt.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Documents and Settings\Tyler-Cronin\Application Data\U3\00001673A671B711\LaunchPad.exe

C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe

C:\Documents and Settings\Tyler-Cronin\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/

uInternet Settings,ProxyServer = http=127.0.0.1:25456

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll

BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0401.0\npwinext.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0401.0\npwinext.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe

mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [intelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"

mRun: [intelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [vptray] c:\progra~1\symant~1\VPTray.exe

mRun: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

mRun: [NMSVC] c:\program files\ce\nmSvc.exe

mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0401.0\mswinext.exe"

mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe

uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)

uPolicies-explorer: DisallowRun = 1 (0x1)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

LSP: CESpy.dll

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1276544260937

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -

Notify: igfxcui - igfxdev.dll

Notify: NavLogon - c:\windows\system32\NavLogon.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

IFEO: image file execution options - svchost.exe

Hosts: 74.125.45.100 4-open-davinci.com

Hosts: 74.125.45.100 securitysoftwarepayments.com

Hosts: 74.125.45.100 privatesecuredpayments.com

Hosts: 74.125.45.100 secure.privatesecuredpayments.com

Hosts: 74.125.45.100 getantivirusplusnow.com

Note: multiple HOSTS entries found. Please refer to Attach.txt

============= SERVICES / DRIVERS ===============

R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-8-26 334984]

R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-8-26 53896]

R2 Auth Service;Auth Service;c:\windows\system32\authServer.exe [2010-9-4 241664]

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-10-4 185968]

R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-10-4 177776]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-6-14 102448]

R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20101005.022\naveng.sys [2010-10-6 86064]

R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20101005.022\navex15.sys [2010-10-6 1371184]

S2 AVGIDSAgent;AVGIDSAgent;"c:\program files\avg\avg10\identity protection\agent\bin\avgidsagent.exe" --> c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [?]

S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2005-11-15 1756912]

S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-10-4 83568]

S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2005-11-15 169200]

=============== Created Last 30 ================

2010-12-16 14:31:31 -------- d-----w- c:\docume~1\tyler-~1\locals~1\applic~1\Google

2010-12-16 13:32:05 -------- d-----w- c:\docume~1\tyler-~1\applic~1\Malwarebytes

2010-12-16 13:31:52 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-12-16 13:31:51 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

2010-12-16 13:31:48 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-12-16 13:31:48 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-12-16 04:21:23 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys

2010-12-16 04:19:55 45568 -c----w- c:\windows\system32\dllcache\wab.exe

2010-12-08 13:43:37 -------- d-----w- c:\docume~1\tyler-~1\applic~1\MSNInstaller

2010-11-18 18:12:44 81920 -c----w- c:\windows\system32\dllcache\isign32.dll

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll

2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll

2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll

2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl

2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec

2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll

2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

2010-09-18 16:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll

2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll

2010-09-18 06:53:25 954368 ----a-w- c:\windows\system32\mfc40.dll

2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll

============= FINISH: 9:39:32.56 ===============

Attach.zip

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Hello njhall83! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

  • Download OTL to your desktop. Otherwise, try OTL.com or OTL.scr .
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Once OTL has completed its first scan it will save notepad copies of the scans in the folder that OTL was started from. Unless set to produce an Extras log it will only produce OTL.txt in subsequent scans.

A copy of an OTL fix log is saved in a text file at

  • :\_OTL\Moved Files
    • in most cases this will be C:\_OTL\Moved Files

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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