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Problems with ID and Key Code

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I noticed today on one of our computers that neither a scan or update had been done in quite a while. So I attempted to perform an update.

When I clicked on the Update tab, the "check for updates" button wasn't clickable. So I clicked on Protection tab, and my options were to register or purchase. I already have ID and Key, so I entered them and it said Thank you for registering. But still can't update and still says register/purchase.

So, I uninstalled, rebooted and reinstalled. I still get the same thing.

We have 5 licenses. This particular machine runs Windows 7. I am logged on as administrator.

What am I missing here??

Thank you!!

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Hello and welcome to the Malwarebytes consumer helpdesk. Thank you for choosing Malwarebytes' Anti-Malware as your malware security solution, my name is Michael Dickman and I'll be assisting you today.

Part 1: Please uninstall Malwarebytes' Anti-Malware via Add / Remove Programs in Control Panel.

Reboot the system.

Then run this clean up tool and allow a reboot when prompted. If this tool displays an error, continue on with reinstall please.


Part 2: Install Malwarebytes' Anti-Malware by following the link below to be forwarded to one of our download mirrors (Please ignore all the ads and promotions. This download is free.).


Save the file to your desktop and double-click it to begin the installation, selecting options you desire when presented.

Part 3:Once installed, register the software with ID and key:

There should be an Malwarebytes' icon on the desktop, double-click that to open program. If there is no icon, you can go to:

C:\Program Files\Malwarebytes Anti-Malware<<<<this folder... and double click the mbam icon in that folder

Once opened, click on the 'Register' button in the lower-left corner, and enter your ID and key.

Please make sure you are COPYING and PASTING the ID and key directly from the confirmation email into the proper fields. Please also make sure you are only including the letters and numbers and not the words ID or key. Finally, make sure you are not including additional spaces before or after the ID and Key.

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Having the same problem again.

Installed the update today. Went to the protection tab and it said you may enable protection module now. I clicked the box next to enable and got the following message:

[OpenSCManager] Failed to perform desired action. Error Code: 5.

So I uninstalled, rebooted, ran the clean tool again, rebooted, reinstalled and entered the ID/Key from the email (copy/paste) and it says thank you for registering, but I cannot enable protection. If I close the program it asks for me to purchase/register again.


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  • Root Admin

What Anti-Virus are you running? Have you setup file and folder exclusions for it?

What operating system?

Please do the following to see if it resolves the issue:

Setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here

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We are running AVG and have Windows 7. The strange thing is that it worked fine prior to updating to My first issue in my OP was resolved and it was working just fine. I disabled AVG and tried again and got the same thing.

My computer has the same exact setup as this one I'm having the issue with, and it works on mine. I updated to with no problems. But this other machine is giving me a headache!!

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  • Root Admin

Try fully uninstalling AVG and also use their manual removal tool to cleanup any left over elements of the program.


Then do the same for MBAM using the clean-removal process above.

Then download a new fresh copy of both AVG and MBAM and install MBAM first and get it setup.

Then install AVG and set it up and add file exclusions for MBAM to the program and see if it now works or not.

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