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Getting Rid of Antivirus Action - runtime error 6


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Hi there, I'm trying to get rid of the malware "Antivirus Action" from my parents' computer. Practically every guide I've read online recommends MBAM, and I use it myself on my laptop (using it right now). All other experiences with MBAM have been fine, it's just on the infected PC that scans can't seem to run. I operated it in Safe Mode with Networking because the virus stops me from running it or any other antivirus programs in Normal mode. Whenever I try to run either a quick or full scan, a few minutes in, no more the 3 minutes or so, it comes up with the 'runtime error 6 "overflow"'. I've never encountered this before.

About the computer: It's on Windows XP service package 2, it's a pretty old computer and a practically full harddrive. I only installed MBAM on this computer when Antivirus Action started up, every scan I have tried has come up with the error. Since I couldn't get MBAM to work I tried other programs recommended in guides to get rid of Antivirus Action, I've run full computer scans on superantivirus and Spyware Doctor. These two picked up a few things, but when I loaded the computer in Normal mode Antivirus Action still acted up. I'm really hoping (fingers crossed) that if I can get MBAM working, then I can get rid of this irritating and incredibly invasive malware.

Also I have unchecked the proxy checkbox in the LAN settings for IE as guides have advised.

I've looked at the stickied topics and searched the forums and found some people who have had the same issues as me, but I think it's protocol to make a new topic for these things?

Thanks so much in advance for your help, and if you need any other info I'd be happy to give it.

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Hi, and Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

Also once you get all cleaned up you may considering updating that computer to SP3....

By the way,

It would be a good idea to update to SP3 as support (including new security updates) ends July 13, 2010 for SP 2:

As Disscussed HERE

Please post back if you have further questions.

Thank You :)

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :D

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