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Random Windows Explorer (XP-SP3) crashes

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Greetings All,

I've been having a number of random crashes of my Windows Explorer over the last week with the Data Execution Preventon (DEP) error warning ... following which desktop icons reset their image and certain programs icons disappear from task bar (near clock), eg. Nvidia Control Panel & VIA sound icons. I don't believe there is a specific "trigger" for the crash as sometimes its simply a case of trying to exit the program or while clicking on a folder. I have checked the version (6.0.2900.5512) and running location of explorer.exe (c:/windows) file and it all seems OK with

Only new (non-update type) installation in that period has been the Grand Theft Auto IV PC game which also installed SecuRom and two Windows Live ID programs, which while not start up programs or delayed start programs according to WinPatrol are always active (albeit at negligible CPU usage). Other PC games I own also have SecuRom and I have had no problems before.

No unusual programs seem to be running based on my non-expert review of Task Manager and Process Explorer.

Nothing is showing up in MalwareBytes, Norton 360, Windows Malicious Software Removal Tool (Nov 2010) or Spybot SD scans.

Can you please review my scan logs and advise any action I need to take in case I do have some kind of well hidden trojan on board.

Scans logs follow:

Malwarebytes' Anti-Malware 1.50

www.malwarebytes.orgDatabase version: 5304

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

14/12/2010 10:19:24 AM

mbam-log-2010-12-14 (10-19-24).txt

Scan type: Quick scan

Objects scanned: 154211

Time elapsed: 3 minute(s), 42 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 10:12:23 AM, on 14/12/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:









C:\Program Files\Google\Update\GoogleUpdate.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Norton 360\Engine\\ccSvcHst.exe



C:\Program Files\UPHClean\uphclean.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe

C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe

C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe



C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe

C:\Program Files\Norton 360\Engine\\ccSvcHst.exe


C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE



C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Frank\My Documents\Computer & ISP\PC Utils\HiJackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\\IPSBHO.DLL

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\\coIEPlg.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe


O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [sMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe

O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe 1

O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe -expressboot

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet

O4 - HKCU\..\Run: [spywareBlaster] C:\Program Files\SpywareBlaster\spywareblaster.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [uniblue ProcessQuickLink 2] "C:\Program Files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe" /autostart

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O8 - Extra context menu item: Download with GetRight Pro - C:\Program Files\GetRight\GRdownload.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Open with GetRight Pro Browser - C:\Program Files\GetRight\GRbrowse.htm

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Encarta Search Bar - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.arrowcomputers.com.au

O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.systemrequirementslab.com.s...ri_4.1.71.0.cab

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo...sreqlab_nvd.cab

O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab

O16 - DPF: {22492231-AEF0-49FC-9180-CE8969AB1273} (F-Secure Online Scanner Launcher) - http://download.sp.f-secure.com/ols/f-secu.../fslauncher.cab

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab

O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.10.115.cab

O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1229485591656

O16 - DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} (Battlefield Heroes Updater) - https://play.battlefield-heroes.com/static/...er_4.0.15.0.cab

O16 - DPF: {B9F79165-A264-4C4A-A211-133A5E8D647F} (F-Secure Health Check 1.1) - http://support.f-secure.com/enu/home/onlin.../fshc/fscax.cab

O16 - DPF: {C237A80A-4C55-4C68-BAA9-CBE4408D12B2} (F-Secure Online Scanner 4.0 Launcher) - http://download.sp.f-secure.com/ols/f-secu.../fslauncher.cab

O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://d1ylr6sba64qi3.cloudfront.net/globa...el_4.1.66.0.cab

O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} - http://service.futuremark.com/openapi/receivers/FMSI.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} (SysInfo Class) - http://content.systemrequirementslab.com.s...yri_4.3.1.0.cab

O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\\ccSvcHst.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: Performance Service (nTuneService) - Unknown owner - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe (file missing)

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe


End of file - 10629 bytes



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Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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Hello Gammo

I followed your very clear instructions.

The Microsoft Windows Recovery Console was skipped ... either it is installed or perhaps because I have run Combo-Fix previously for another problem with Malwarebytes guidance.

After some time running Combo-Fix I got a pop-up message on top of my otherwise blank desktop screen about a possible root kit and that ComboFix needed to restart ... I waited ~15 minutes during which the PC was "idle", that is screen remained the same and no activity indicator lights on the PC were flashing. I then did a "hard reset" to restart the PC and ComboFix continued its work.

The report/log is attached for your review.

My very non-expert comments on specific items as follows:

#1. S3 cpuz130;cpuz130;\??\c:\docume~1\Frank\LOCALS~1\Temp\cpuz130\cpuz_x32.sys --> c:\docume~1\Frank\LOCALS~1\Temp\cpuz130\cpuz_x32.sys [?]

#2. S3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;\??\c:\docume~1\Frank\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys --> c:\docume~1\Frank\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [?]

#3. S3 gkmixern;gkmixern;\??\c:\docume~1\Frank\LOCALS~1\Temp\gkmixern.sys --> c:\docume~1\Frank\LOCALS~1\Temp\gkmixern.sys [?]

#4. S4 ILTNTHUW;ILTNTHUW;c:\docume~1\Frank\LOCALS~1\Temp\ILTNTHUW.exe --> c:\docume~1\Frank\LOCALS~1\Temp\ILTNTHUW.exe [?]

None of #1-4 were showing in the indicated Temp folder before or after the ComboFix Scan even with Hidden and System files viewing enabled (I check this folder regularly and flush it with CCleaner as required); #1 I have not seen before; #2 may be associated with online virus check scans by f-secure (but I'm guessing based on file name), and #3-4 I believe, based on a previous visit (~2 years ago) to Malwarebytes, is related to SecuRom or another DRM protection program/service.

About ...



I previously did have an ATI GPU but have Nvidia now ... I think these are undeletable/remnant ATI dlls which hopefully are not interfering with my current GPU's operation. I have used SAFE uninstall with Driver Sweeper to get rid of these but perhaps they are useful if/when I ever install an ATI card again ... in any case they can't be deleted OR perhaps shouldn't be?

Anyway I will leave the proper analysis of the logs in your capable hands. Note a directory called C:\Qoobox has been created by Combo-Fix that also has some log files ... if any are required please advise and I can upload.

BTW, The latest Microsoft/Windows updates were installed yesterday and so far there has not been another Windows Explorer crash.

Thanks for your help.



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Please do not attach your logs as it is harder for me to read them that way. Post them instead:

ComboFix 10-12-16.05 - Frank 18/12/2010 12:51:05.3.4 - x86

Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.3327.2864 [GMT 8:00]

Running from: c:\documents and settings\Frank\Desktop\ComboFix.exe

AV: Norton 360 *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton 360 *Enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}


((((((((((((((((((((((((( Files Created from 2010-11-18 to 2010-12-18 )))))))))))))))))))))))))))))))


No new files created in this timespan


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))


2010-12-10 05:58 . 2010-04-18 04:48 472808 ----a-w- c:\windows\system32\deployJava1.dll

2010-11-29 09:42 . 2010-03-30 11:46 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-11-29 09:42 . 2010-03-30 11:46 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-10-16 18:55 . 2010-10-20 09:12 61440 ----a-w- c:\windows\system32\OpenCL.dll

2010-10-16 04:04 . 2010-10-16 04:04 81920 ----a-w- c:\windows\system32\nvwddi.dll

2010-10-16 04:04 . 2010-10-16 04:04 277608 ----a-w- c:\windows\system32\nvmccs.dll

2010-10-16 04:04 . 2010-10-16 04:04 13851752 ----a-w- c:\windows\system32\nvcpl.dll

2010-10-16 04:04 . 2010-10-16 04:04 110696 ----a-w- c:\windows\system32\nvmctray.dll

2010-10-16 04:04 . 2010-10-16 04:04 156776 ----a-w- c:\windows\system32\nvsvc32.exe

2010-10-16 04:04 . 2010-10-16 04:04 145000 ----a-w- c:\windows\system32\nvcolor.exe

2010-10-13 17:36 . 2010-10-13 17:36 15451288 ----a-w- c:\windows\system32\xlive.dll

2010-10-13 17:36 . 2010-10-13 17:36 13642904 ----a-w- c:\windows\system32\xlivefnt.dll

2010-09-29 05:11 . 2008-06-04 00:23 1251944 ----a-w- c:\windows\RtlExUpd.dll


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))



*Note* empty entries & legit default entries are not shown



"SpywareBlaster"="c:\program files\SpywareBlaster\spywareblaster.exe" [2010-08-30 1385192]

"Uniblue ProcessQuickLink 2"="c:\program files\Uniblue\ProcessQuickLink 2\ProcessQuickLink2.exe" [2008-04-02 655640]


"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-11-08 141848]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-11-08 166424]

"Persistence"="c:\windows\system32\igfxpers.exe" [2007-11-08 137752]

"RTHDCPL"="RTHDCPL.EXE" [2007-10-25 16855552]

"SkyTel"="SkyTel.EXE" [2007-10-11 1826816]

"SMSERIAL"="c:\program files\Motorola\SMSERIAL\sm56hlpr.exe" [2007-01-30 638976]

"HDAudDeck"="c:\program files\VIA\VIAudioi\HDADeck\HDeck.exe" [2010-08-11 40983152]

"WinPatrol"="c:\program files\BillP Studios\WinPatrol\WinPatrol.exe" [2010-11-17 329096]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-11-10 932288]

"NvMediaCenter"="NvMCTray.dll" [2010-10-16 110696]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2010-10-16 13851752]

"nwiz"="c:\program files\NVIDIA Corporation\nView\nwiz.exe" [2010-08-25 1753192]


"RunNarrator"="Narrator.exe" [2008-04-14 53760]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]



"EnableFirewall"= 0 (0x0)


"c:\\Program Files\\Messenger\\Msmsgs.exe"=

"c:\\WINDOWS\\Network Diagnostic\\xpnetdiag.exe"=


"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [12/11/2010 11:27 AM 28552]

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0403000.005\symds.sys [24/09/2010 8:33 AM 328752]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0403000.005\symefa.sys [24/09/2010 8:33 AM 173104]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20101123.003\BHDrvx86.sys [23/11/2010 10:20 AM 691248]

R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360\0403000.005\cchpx86.sys [24/09/2010 8:33 AM 501888]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0403000.005\ironx86.sys [24/09/2010 8:33 AM 116784]

R2 N360;Norton 360;c:\program files\Norton 360\Engine\\ccsvchst.exe [24/09/2010 8:32 AM 126392]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [27/05/2010 7:17 PM 102448]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\IPSDefs\20101215.001\IDSXpx86.sys [17/12/2010 10:34 AM 341944]

R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [14/12/2008 2:43 AM 2127728]

S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [27/07/2010 12:09 PM 136176]

S3 cpudrv;cpudrv;c:\program files\SystemRequirementsLab\cpudrv.sys [18/12/2009 10:58 AM 11336]

S3 cpuz130;cpuz130;\??\c:\docume~1\Frank\LOCALS~1\Temp\cpuz130\cpuz_x32.sys --> c:\docume~1\Frank\LOCALS~1\Temp\cpuz130\cpuz_x32.sys [?]

S3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;\??\c:\docume~1\Frank\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys --> c:\docume~1\Frank\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [?]

S3 gkmixern;gkmixern;\??\c:\docume~1\Frank\LOCALS~1\Temp\gkmixern.sys --> c:\docume~1\Frank\LOCALS~1\Temp\gkmixern.sys [?]

S4 ILTNTHUW;ILTNTHUW;c:\docume~1\Frank\LOCALS~1\Temp\ILTNTHUW.exe --> c:\docume~1\Frank\LOCALS~1\Temp\ILTNTHUW.exe [?]

--- Other Services/Drivers In Memory ---

*Deregistered* - uphcleanhlp



------- Supplementary Scan -------


uStart Page = hxxp://www.google.com.au/

uInternet Connection Wizard,ShellNext = "c:\program files\Outlook Express\msimn.exe"

uInternet Settings,ProxyOverride = <local>

IE: Download with GetRight Pro - c:\program files\GetRight\GRdownload.htm

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

IE: Open with GetRight Pro Browser - c:\program files\GetRight\GRbrowse.htm

Trusted Zone: gmtgames.com\www

Trusted Zone: madman.com.au\www

DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.1.71.0.cab

DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} - hxxps://play.battlefield-heroes.com/static/updater/BFHUpdater_4.0.15.0.cab

DPF: {E6F480FC-BD44-4CBA-B74A-89AF7842937D} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.3.1.0.cab

FF - ProfilePath - c:\documents and settings\Frank\Application Data\Mozilla\Firefox\Profiles\i36jruzj.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com.au/

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}

FF - Ext: NewTabURL: newtaburl@sogame.cat - %profile%\extensions\newtaburl@sogame.cat

FF - Ext: FlashGot: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34} - %profile%\extensions\{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

FF - Ext: NoScript: {73a6fe31-595d-460b-a920-fcc0f8843232} - %profile%\extensions\{73a6fe31-595d-460b-a920-fcc0f8843232}

FF - Ext: WOT: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7} - %profile%\extensions\{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

FF - Ext: Auto Context: {a4fc6772-c55a-2c5b-57bd-71145c24aa4b} - %profile%\extensions\{a4fc6772-c55a-2c5b-57bd-71145c24aa4b}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension

FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\IPSFFPlgn

FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\coFFPlgn

FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff


- - - - ORPHANS REMOVED - - - -

AddRemove-{DFA723CE-22B4-4E6B-92CF-176256ECF2DE} - c:\program files\InstallShield Installation Information\{DFA723CE-22B4-4E6B-92CF-176256ECF2DE}\setup.exe

AddRemove-{F2835483-37F2-4123-B4FE-0E77D58447F2} - c:\program files\InstallShield Installation Information\{F2835483-37F2-4123-B4FE-0E77D58447F2}\setup.exe

AddRemove-{F78AC3C0-578C-49AB-BD4E-3107A6036A13} - c:\program files\InstallShield Installation Information\{F78AC3C0-578C-49AB-BD4E-3107A6036A13}\Setup.exe

AddRemove-{FD416706-875C-4B0B-A23A-9E740DAE029E} - c:\program files\InstallShield Installation Information\{FD416706-875C-4B0B-A23A-9E740DAE029E}\setup.exe


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-12-18 13:03

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...


HDAudDeck = c:\program files\VIA\VIAudioi\HDADeck\HDeck.exe 1????????????????????????????????????????????????

scanning hidden files ...

scan completed successfully

hidden files: 0



"ImagePath"="\"c:\program files\Norton 360\Engine\\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\\diMaster.dll\" /prefetch:1"


--------------------- LOCKED REGISTRY KEYS ---------------------


@Allowed: (Read) (RestrictedCode)

[HKEY_USERS\S-1-5-21-1644491937-1614895754-682003330-1007\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*]

@Allowed: (Read) (RestrictedCode)

@Allowed: (Read) (RestrictedCode)




[HKEY_USERS\S-1-5-21-1644491937-1614895754-682003330-1007\Software\SecuROM\License information*]

@Allowed: (Read) (RestrictedCode)

@Allowed: (Read) (RestrictedCode)





@Denied: (A 2) (Everyone)










@Denied: (A 2) (Everyone)








--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(960)




Completion time: 2010-12-18 13:06:59

ComboFix-quarantined-files.txt 2010-12-18 05:06

Pre-Run: 149,575,524,352 bytes free

Post-Run: 149,531,631,616 bytes free

- - End Of File - - 69EDA242348B05B23E4C336948B4034A

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Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean


Start Malwarebytes' Anti-Malware

  • Once the program has loaded, click the "Update" tab and click the "Check For updates" button.
  • Once the updates were downloaded, click the "Scanner" tab, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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Hi Gammo

Thanks again for your help.

TFC resulted in the deletion of ~44MB(!) of temporary files despite having run CCleaner shortly before reading your last posting, obviously TFC looks a lot "deeper".

Following are the logs you requested. As you can see MBAM Quick Scan showed no infections.

Malwarebytes' Anti-Malware 1.50


Database version: 5356

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

19/12/2010 10:03:35 PM

mbam-log-2010-12-19 (22-03-35).txt

Scan type: Quick scan

Objects scanned: 154759

Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

No threats were identified after running the ESET Online scan (including the archive scan as requested), during which I had Norton 360 anti-virus disabled.

No threat found.

Scanned files: 306,925

Infected files: 0

Cleaned files: 0

Total scan time: 03:26:53

Scan status: Finished

So it appears my system is (and perhaps was) clean after all. As noted since the latest Windows updates I have not had a repeat of the Windows Explorer random shut down and/or DEP warning. So perhaps all is well afterall.

Note that I have also not used/played Grand Theft Auto IV since my initial post which may be relevant if SecuRom was (directly/indirectly) causing the problem (if you google "windows explorer securom" there are several hits ... alas I need SecuRom to play/enjoy my games).

Thanks again for your kind assistance.


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Your logs appear to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. :rolleyes:

Remove Combofix now that we're done with it.

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.


  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.


Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.


Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.


Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.


Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.


Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.


Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.


Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.


I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!


Gammo :lol:

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Hi Gammo

Thanks for your help. Looks like all is (now) OK.

My PC protection and software updating systems comply reasonably well with those outlined in the paragraphs above. I have installed and run the following:

  • Norton 360 v4 - real time
  • SpywareBlaster - loads at start up
  • Spybot S&D (without Tea Timer) - weekly update and scan
  • WinPatrol - "real time"
  • MBAM - daily scan
  • Windows Malicious Software Removal Tool - monthly update
  • CCleaner - daily usage
  • Defraggler - used as required, especially pre/post install/uninstall
  • Process Explorer - checked if/when unusual activity observed
  • FileHippo Update Checker - very useful one stop shop for updates
  • Symantec Security Scanner - online link

I also run online scans similar to ESET (which I was not familiar with previously) using links from TeMerc's very useful anti-malware website: http://temerc.com/onlnscnnrs.htm I use these monthly as a double check in case something got past Norton 360 & MBAM or to check individual suspicious files.

Anyway as noted being careful is the most important thing, especially with IE ... I have never used p2p and don't plan to!

Thanks again for your kind assistance. I will PM you if the Windows Explorer problem I initially identified returns.



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  • 1 month later...
  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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