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APPCRASH


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I have started getting this at random times running a full scan.

I have ZA Internet Security Suite, Windows 7 Pro 64bit. I have also attempted a scan with Heuristics Shuriken Disabled.

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 1.50.0.0

Application Timestamp: 4cf3c813

Fault Module Name: mbamcore.DLL

Fault Module Version: 1.50.0.0

Fault Module Timestamp: 4cf3cd2a

Exception Code: c0000005

Exception Offset: 0000de41

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 57dc

Additional Information 2: 57dc1304986dca9230289ffa64901279

Additional Information 3: 6d5c

Additional Information 4: 6d5c4c1c7f2b2b9a3d2af8e23e14fc6e

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  • Root Admin

Can you try temporarily fully disabling or removing the ZA Internet Security Suite and restarting the computer and see if the issue continues.

It is very likely that the ZA Internet Security Suite is not setup to exclude the MBAM processes and may be the source of the conflict.

FAQ

http://forums.malwarebytes.org/index.php?showtopic=10138

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Can you try temporarily fully disabling or removing the ZA Internet Security Suite and restarting the computer and see if the issue continues.

It is very likely that the ZA Internet Security Suite is not setup to exclude the MBAM processes and may be the source of the conflict.

FAQ

http://forums.malwarebytes.org/index.php?showtopic=10138

I Shutdown ZA and still obtained the same result. Also I tried running Mbam from another computer and scanned the HD as a networked drive with the same result.

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You cannot really shut down ZA it always has a driver running unless you go into services and set all of them to DISABLED and reboot the computer.

I ran Malwarebytes' in safe mode on each folder on the C: drive and it ran fine. When I have Malwarebytes' scan the C: drive in stops as indicated in my first post. ZA is not running in safe mode w/o networking.

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  • Root Admin

Yes I did read it.

I ran Malwarebytes' in safe mode on each folder on the C: drive and it ran fine.

Again there is no way to disable Zone Alarm in normal mode. If you know how to disable services and drivers you can go in and attempt to set all of the ZA services and drivers to disabled and reboot and see if your still having an issue with MBAM in Windows Normal mode.

Otherwise please save your current settings as a file in ZA and then fully uninstall the product and restart and see if the issue continues with MBAM.

I cannot guarantee that it is caused by ZoneAlarm but there are numerous posts all over the web with all types of incompatibility issues with the program and we've had a history of issues working well with them as well. Temporarily removing it is probably the quickest way to ensure that it's not the cause. Windows 7 actually does comes with a very good firewall that monitors both incoming and outgoing it just doesn't have a good interface to operate with if you like viewing what's going on but most people just want it to work and not have to tweak it. So using the built-in firewall temporarily for awhile will not sacrifice your computer safety.

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Yes I did read it.

Again there is no way to disable Zone Alarm in normal mode. If you know how to disable services and drivers you can go in and attempt to set all of the ZA services and drivers to disabled and reboot and see if your still having an issue with MBAM in Windows Normal mode.

Otherwise please save your current settings as a file in ZA and then fully uninstall the product and restart and see if the issue continues with MBAM.

I cannot guarantee that it is caused by ZoneAlarm but there are numerous posts all over the web with all types of incompatibility issues with the program and we've had a history of issues working well with them as well. Temporarily removing it is probably the quickest way to ensure that it's not the cause. Windows 7 actually does comes with a very good firewall that monitors both incoming and outgoing it just doesn't have a good interface to operate with if you like viewing what's going on but most people just want it to work and not have to tweak it. So using the built-in firewall temporarily for awhile will not sacrifice your computer safety.

This is the latest. I ran Mbam in quick scan, and it ran fine and found a Trojan, and cleaned it. I ran other scans with other products and a few other things were found that were not that particularly bad. After all this Mbam would still stop. I determined that it was always stopping in a particular folder. This folder was Program Files from a copy of an Old XP system. (I did a new build using Win 7 and copied the contents from an old XP system to the Win 7 HD) I deleted this folder and Mbam stopped scanning in the recycle bin. I then emptied the recycle bin and Mbam now runs fine. Go figure... Thanks for the assistance, but something was causing Mbam to stop. Mbam is a great product and I will continue to use it. I wish I could have determined which file was causing it to stop.

You can close the thread if you like.

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