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I requested help last week and haven't heard back from an expert, so I'm reposting...I know that you are all busy and I appreciate your help! ;)

I'm still waiting for help, but I was able to finally run the defogger and dds in safe mode. I tried running the GMER file, but the computer kept shutting down or telling me that the program stopped working. I tried running it in normal mode too, and a notice comes up that it stopped working correctly. Then it goes to a blue screen that says windows quit working correctly and it shuts down the system.

I'm attaching the files that I did get though and I'm waiting for a reply. Thank you! Cyndie

defogger_disable by jpshortstuff (23.02.10.1)

Log created at 09:47 on 05/12/2010 (Jordan)

Checking for autostart values...

HKCU\~\Run values retrieved.

HKLM\~\Run values retrieved.

Checking for services/drivers...

-=E.O.F=-

DDS (Ver_10-12-05.01) - NTFSx86 MINIMAL

Run by Jordan at 9:50:37.12 on Sun 12/05/2010

Internet Explorer: 8.0.6001.18975

Microsoft

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Hello Cyndie! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Please post your Attach.txt !

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Step 1

I see you are running Teatimer.

I suggest you to disable it because it can interfere with the changes you'll make on your system.

When everything is done and your log is clean again, you can enable it again.

If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

How to disable TeaTimer <== click me for instructions.

After you disabled Teatimer, download ResetTeaTimer.exe to your desktop.

Then run ResetTeaTimer.exe.

This will only take a few seconds.

Step 2

I see the Ask Toolbar in your log.

I strongly recommend you remove Ask Toolbar from your computer because:

  • It promotes its toolbars on sites targeted at kids.
  • It promotes its toolbars through ads that appear to be part of other companies' sites.
  • It promotes its toolbars through other companies' spyware.
  • It is Installed without any disclosure whatsoever and without any consent from the user whatsoever.
  • It Solicits installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link.
  • It makes confusing changes to user's browsers -- increasing Ask's revenues while taking users to pages they didn't intend to visit.

You can read more about Ask.com here

To remove it:

Click Start-->Control Panel-->Programs and Features

Click on the program name AskBarDis to highlight it

From the menu at the top, select Uninstall or Remove.

Please reboot the computer.

Step 3

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

  1. Malwarebytes' Anti-Malware log
  2. a new fresh DDS log only

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Hi, I disabled TeaTimer, removed Ask and ran Malwarebytes. I'm posting that log and the new DDS log. Thank you very much and I am waiting for the next set of instructions! Cyndie

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

12/7/2010 6:28:29 PM

mbam-log-2010-12-07 (18-28-29).txt

Scan type: Quick scan

Objects scanned: 131973

Time elapsed: 18 minute(s), 48 second(s)

Memory Processes Infected: 1

Memory Modules Infected: 0

Registry Keys Infected: 5

Registry Values Infected: 2

Registry Data Items Infected: 1

Folders Infected: 2

Files Infected: 6

Memory Processes Infected:

C:\Users\Jordan\AppData\Local\Temp\csrss.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\CLSID\{fe5b2d9d-91b0-b04b-ac20-14a260769687} (Adware.ColorSoft) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{a078f691-9c07-4af2-bf43-35e79eecf8b7} (Adware.Softomate) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{a078f691-9c07-4af2-bf43-35e79eecf8b7} (Adware.Softomate) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9d425283-d487-4337-bab6-ab8354a81457} (Trojan.BHO) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{9d425283-d487-4337-bab6-ab8354a81457} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost (Backdoor.Bot) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Load (Trojan.Agent) -> Data: c:\users\jordan\appdata\local\temp\csrss.exe -> Quarantined and deleted successfully.

Folders Infected:

C:\ProgramData\2ACA5CC3-0F83-453D-A079-1076FE1A8B65 (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hotbar (Adware.Hotbar) -> Quarantined and deleted successfully.

Files Infected:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hotbar\Hotbar Uninstall Instructions.lnk (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hotbar\Reset Cursor.lnk (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Hotbar\Weather.lnk (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\Users\Jordan\AppData\Local\Temp\csrss.exe (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Users\Jordan\AppData\Roaming\Microsoft\conhost.exe (Backdoor.Bot) -> Delete on reboot.

C:\Program Files\Search Toolbar\SearchToolbar.dll (Trojan.BHO) -> Quarantined and deleted successfully.

DDS (Ver_10-12-05.01) - NTFSx86

Run by Jordan at 18:35:00.58 on Tue 12/07/2010

Internet Explorer: 8.0.6001.18975

Microsoft

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  • Staff

Till borislav gets back. you need to update malwarebytes first then run another scan.

You may have to update twice as the new version is 1.50. After that installs update again to get the latest definitions.

Click on the update tab and hit the check for updates button. Let it update. If it asks to reboot go ahead. After the install or if it asks you to reboot go to update again and check for updates till it tells you you have the latest database.

Then go to the scanner tab and re run the mbam quick scan.

We just updated the defs for this so i would like to see if it removes it.

Please post the log when its done.

Thanks.

p.s. Sorry to step on the post Borislav.

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Here is the log from MBAM from this morning... looking forward to your reply! Thank you very much for helping me1 :)

Malwarebytes' Anti-Malware 1.50

www.malwarebytes.org

Database version: 5270

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

12/8/2010 7:16:21 AM

mbam-log-2010-12-08 (07-16-21).txt

Scan type: Quick scan

Objects scanned: 159877

Time elapsed: 17 minute(s), 35 second(s)

Memory Processes Infected: 3

Memory Modules Infected: 0

Registry Keys Infected: 26

Registry Values Infected: 3

Registry Data Items Infected: 1

Folders Infected: 9

Files Infected: 20

Memory Processes Infected:

c:\Users\Jordan\AppData\Roaming\dwm.exe (Trojan.FakeAV) -> 2016 -> Unloaded process successfully.

c:\Users\Jordan\AppData\Roaming\microsoft\conhost.exe (Spyware.Passwords.XGen) -> 916 -> Unloaded process successfully.

c:\Users\Jordan\AppData\Local\Temp\csrss.exe (Trojan.Agent) -> 764 -> Unloaded process successfully.

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CLASSES_ROOT\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{1602F07D-8BF3-4c08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\TypeLib\{C55CA95C-324B-451C-B2D2-6E895AA75FEC} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\ClickPotatoLiteAX.Info.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\ClickPotatoLiteAX.Info (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1602F07D-8BF3-4C08-BDD6-DDDB1C48AEDC} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{7A3D6D17-9DD5-4C60-8076-D1784DABAF8C} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\TypeLib\{814BAA91-DC22-4350-87D6-0C86E93F7F08} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{419EDA30-6DFF-432C-B534-E15D899ABEE4} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\MenuButtonIE.ButtonIE (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{AC6D819E-AA8F-4418-A3BB-D165C1B18BB5} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\ClickPotatoLiteAX.UserProfiles (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{AC6D819E-AA8F-4418-A3BB-D165C1B18BB5} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{2AA2FBF8-9C76-4E97-A226-25C5F4AB6358} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{D95C7240-0282-4C01-93F5-673BCA03DA86} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{69725738-CD68-4f36-8D02-8C43722EE5DA} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\MenuButtonIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ClickPotatoLiteSA (Adware.ClickPotato) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost (Spyware.Passwords.XGen) -> Value: svchost -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mxntshub (Trojan.FakeAlert.Gen) -> Value: mxntshub -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\ClickPotatoLite@ClickPotatoLite.com (Adware.ClickPotato) -> Value: ClickPotatoLite@ClickPotatoLite.com -> Quarantined and deleted successfully.

Registry Data Items Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Load (Trojan.Agent) -> Bad: (C:\Users\Jordan\AppData\Local\Temp\csrss.exe) Good: () -> Quarantined and deleted successfully.

Folders Infected:

c:\programdata\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\Users\Jordan\AppData\Roaming\clickpotatolite (Adware.ClickPotato) -> Delete on reboot.

c:\program files\clickpotatolite (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0 (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\firefox (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\firefox\extensions (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\firefox\extensions\plugins (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\microsoft\Windows\start menu\Programs\clickpotato (Adware.ClickPotato) -> Quarantined and deleted successfully.

Files Infected:

c:\Users\Jordan\AppData\Roaming\dwm.exe (Trojan.FakeAV) -> Quarantined and deleted successfully.

c:\Users\Jordan\AppData\Roaming\microsoft\conhost.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\clickpotatolitesaax.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\clickpotatolitesabho.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\Users\Jordan\Desktop\xvidsetup.exe (Adware.Hotbar) -> Quarantined and deleted successfully.

c:\Users\Jordan\AppData\Local\Temp\841c17e5.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.

c:\Users\Jordan\AppData\Local\Temp\csrss.exe (Trojan.Agent) -> Quarantined and deleted successfully.

c:\programdata\clickpotatolitesa\clickpotatolitesa.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\clickpotatolitesa\clickpotatolitesaabout.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\clickpotatolitesa\clickpotatolitesaau.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\clickpotatolitesa\clickpotatolitesaeula.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\clickpotatolitesa\clickpotatolitesa_kyf.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\clickpotatolitesahook.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\clickpotatoliteuninstaller.exe (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\launchhelp.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\firefox\extensions\install.rdf (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\program files\clickpotatolite\bin\10.0.622.0\firefox\extensions\plugins\npclntax_clickpotatolitesa.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\About Us.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\clickpotato customer support.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.

c:\programdata\microsoft\Windows\start menu\Programs\clickpotato\clickpotato uninstall instructions.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.

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Here's the rerun of MBAM.....

Malwarebytes' Anti-Malware 1.50

www.malwarebytes.org

Database version: 5270

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

12/8/2010 3:52:02 PM

mbam-log-2010-12-08 (15-52-02).txt

Scan type: Quick scan

Objects scanned: 159863

Time elapsed: 15 minute(s), 2 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Thanks to Rich and the other mates!

Last steps:

Step 1

To enable CD Emulation programs using DeFogger please perform these steps:

  1. Please download DeFogger to your desktop.
  2. Once downloaded, double-click on the DeFogger icon to start the tool.
  3. The application window will now appear. You should now click on the Enable button to enable your CD Emulation drivers
  4. When it prompts you whether or not you want to continue, please click on the Yes button to continue
  5. When the program has completed you will see a Finished! message. Click on the OK button to exit the program.
  6. If CD Emulation programs are present and have been enabled, DeFogger will now ask you to reboot the machine. Please allow it to do so by clicking on the OK button.

Step 2

Please manually delete DDS, ResetTeaTimer and Defogger.

Step 3

Change all of your passwords.

Step 4

Keep your software up-to-date:

http://www.bleepingcomputer.com/tutorials/tutorial174.html

Some malware preventions:

http://forums.malwarebytes.org/index.php?showtopic=9365

Safe surfing! :)

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