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MalwareBytes 1.50 upgrade -- error code 1072


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After doing the Malwarebytes as well as several Windows 7 upgrades earlier this week, my registered version of Malwarebytes stopped booting up. I uninstalled/reinstalled, and can now get it up, but when I choose "Enable protection module," I now get "[CreateService] Failed to perform desired action. Error Code: 1072" messages.

Ideas?

~millergd~

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Hello, and welcome to Malwarebytes.org

I see you've uninstalled and reinstalled, but let's perform a clean uninstall using the dedicated clean tool.

Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

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