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Anyone hit by this new trojan ?


Dixie

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Hi,

That infection is quite old, and yes, we've seen those infections before. Do you need help in cleaning it out from your computer? If so, please note the following:

I will be helping you remove malware on your computer. Log research takes time, so please be patient and I'd be grateful if you would note the following:

  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Do not install/uninstall anything on your computer unless advised.
  • Do not run any other scanning tools other than those instructed for you to use.
  • Follow the instructions on the order they are given.
  • Stay with this thread until advised when your computer is clean. Absence of symptoms does not necessarily mean a clean computer.
  • If you are being helped regarding this problem on another forum please advice us so that we can close this thread.
  • If you do not reply within 3 days after my last response, I will be asking you whether you still need assistance and if you still don't reply within 48 hours then the topic will be closed.
  • And lastly, if you have any questions, please ask before proceeding with any of the advised fixes.

_________________________________________________

If you are using Vista/Win 7, you will need to right click and choose "Run as Administrator" to run the tools we will use.

Do the following please:

Please download DDS by sUBs from one of the following links and save it to your desktop.

[*]Disable any script blocking protection (How to Disable your Security Programs)

[*]Double click DDS icon to run the tool (may take up to 3 minutes to run)

[*]When done, DDS.txt will open.

[*]After a few moments, attach.txt will open in a second window.

[*]Save both reports to your desktop.

---------------------------------------------------

  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

---------------------------------------------------

Please include the contents of the following in your next reply:

DDS.txt

Please attach the second file; Attach.txt. To attach a file, do the following:

  • Under the reply panel is the Attachments Panel.
  • Browse for the attachment file you want to upload, then click the green Upload button.
  • Once it has uploaded, click the Manage Current Attachments drop down box.
  • Click on to insert the attachment into your post

Please post both DDS logs in your next reply.

--Next--

Download the GMER Rootkit Scanner. Unzip it to your Desktop.

gmer_th.gif

Click the image to enlarge it

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

  • Double click GMER.exe.
    gmer_zip.gif
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
      GMER_thumb.jpg
      Click the image to enlarge it

    [*] Then click the Scan button & wait for it to finish.

    [*] Once done click on the [save..] button, and in the File name area, type in "ark.txt"

    [*]Save the log where you can easily find it, such as your desktop.

**Caution**

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Please copy and paste the report into your Post.

To post in your next reply:

1. DDS logs.

2. GMER log.

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Yes, I need help removing the malware and restoring the encrypted files. If you know how to do that with this NEW threat, then you might want to share the solutions with ESET and Kaspersky. They have teams of specialists working on it and have no solution yet.

Thanks for your generous help.

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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