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Action Antivirus+ Whitesmoke + BSOD in safemode when MWB update or GMER are attemtped


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Must make this fast before it crashes again. Need the help of you lovely, loving volunteer pros.

Posting only DDS log, attaching Attach.txt as zip, GMER BSODs, so no log possible.

DDS (Ver_10-12-05.01) - NTFSx86 NETWORK

Run by Stan at 17:02:43.95 on Sat 12/04/2010

Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_22

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2905 [GMT -8:00]

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\system32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

"C:\WINDOWS\System32\svchost.exe"

"C:\WINDOWS\System32\svchost.exe"

C:\WINDOWS\Explorer.EXE

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\taskmgr.exe

C:\TEMP\malware_removal\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.bing.com/?pc=Z007&form=ZGAPHP

mStart Page = about:blank

mWindow Title = Microsoft Internet Explorer provided by Comcast

uInternet Settings,ProxyServer = http=127.0.0.1:43902

uInternet Settings,ProxyOverride = <local>

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07

Attach.zip

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Please don't attach the scans / logs, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Open Notepad, click on Format and uncheck Word Wrap.

Internet Explorer (Windows)

1. Click "Tools", then click "Internet Options". This will bring up the Internet Options window.

2. Click the "Connections" tab, then click the "LAN Settings" button.

3. Uncheck the box labeled "Use a proxy server for your LAN". Click "OK", and click "OK" in the previous window. This will remove the proxy server settings in Internet Explorer.

Firefox (Windows)

1. Click "Tools", then click "Options" to bring up the Options window.

2. Click the "Advanced" button, then click the "Network" tab.

3. Click the "Settings" button, located next to "Configure how Firefox connects to the Internet".

4. Click the radio button labeled "No proxy". Click "OK" twice. This will remove the proxy server settings in Firefox.

Next:

Disable Internet Explorer Proxy Settings and Reset TCP/IP and Winsock

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

  • Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  • Then save the file as "fixme.bat" to your Desktop
  • In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
    @ECHO OFF
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
    reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f
    reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
    netsh int ip reset resetlog.txt
    netsh winsock reset catalog


  • On Windows XP you can double-click the file to run it.
  • On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  • This will flash a black DOS box very quickly and go away, this is normal.
  • Restart your computer now.
  • Launch Internet Explorer and see if you can connect to the Internet.
  • Launch MBAM and check for Updates

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Thank you LDTate. Unfortunately, I see my duplicate threads have caused one last trouble, as Borislav/Maniac of this board has already walked me through cleaning my computer and removing the insidious TDL4 rootkit/bootkit.

Best of luck, and compliments of the season to you. Thanks again for all your efforts.

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