idaho46 Posted December 3, 2010 ID:355793 Share Posted December 3, 2010 I'm having major issues with my computer and am afraid to access bank accounts! Several things are going on. First, I get rerouted to pages during use of the internet. Mainly, it is one that says I've won a $1,000 Walmart gift certificate. Secondly, I've been scanning using Malwarebytes, Spybot and Avast. Everytime I use them, both in safe mode and regular mode, they find problems. I have the problems erased, but they either come back or I get new problems found.Today I also used GMER. It found a problem in the master boot record.As I have been writing this Avast has shown twice that it has blocked Win32: Trojan-gen.Please tell me what to do!! Link to post Share on other sites More sharing options...
LDTate Posted December 6, 2010 ID:356897 Share Posted December 6, 2010 Please don't attach the scan results, use Copy/PasteDO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.Vista and Windows 7 users:1. These tools MUST be run from the executable. (.exe) every time you run them 2. With Admin Rights (Right click, choose "Run as Administrator")Stay with this topic until I give you the all clean post.You might want to print these instructions out.Please download ATF Cleaner by Atribune.Download - ATF Cleaner Link to post Share on other sites More sharing options...
idaho46 Posted December 6, 2010 Author ID:356956 Share Posted December 6, 2010 I'm having major issues with my computer and am afraid to access bank accounts! Several things are going on. First, I get rerouted to pages during use of the internet. Mainly, it is one that says I've won a $1,000 Walmart gift certificate. Secondly, I've been scanning using Malwarebytes, Spybot and Avast. Everytime I use them, both in safe mode and regular mode, they find problems. I have the problems erased, but they either come back or I get new problems found.Today I also used GMER. It found a problem in the master boot record.As I have been writing this Avast has shown twice that it has blocked Win32: Trojan-gen.Please tell me what to do!! Link to post Share on other sites More sharing options...
idaho46 Posted December 6, 2010 Author ID:356958 Share Posted December 6, 2010 I am sorry things have been complicated. My son-in-law was over today and reloaded Windows on my computer. I am now starting at the bottom. But, is there a way to check if the virus is really gone? I have loaded AVG and Malwarebytes. Link to post Share on other sites More sharing options...
LDTate Posted December 6, 2010 ID:357133 Share Posted December 6, 2010 Run scans with both and see if they find anything bad. Link to post Share on other sites More sharing options...
idaho46 Posted December 6, 2010 Author ID:357546 Share Posted December 6, 2010 Thanks, LDTate, I ran the scans and nothing showed up. I wish I could have done it your way, just for the experience! Link to post Share on other sites More sharing options...
LDTate Posted December 6, 2010 ID:357554 Share Posted December 6, 2010 I would say you're good to go Link to post Share on other sites More sharing options...
idaho46 Posted December 8, 2010 Author ID:358327 Share Posted December 8, 2010 I now have another related problem. Before the drive was reformatted, I backed up my files I didn't want to lose. I checked the CD to be sure the files were there. Now there are no files. Is there a way to be sure the CD is indeed empty? Link to post Share on other sites More sharing options...
LDTate Posted December 8, 2010 ID:358331 Share Posted December 8, 2010 I suggest you start a new topic in PC Help forum and see if one of the techs can help. Link to post Share on other sites More sharing options...
LDTate Posted December 12, 2010 ID:359788 Share Posted December 12, 2010 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts