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version 1.50 cannot complete quick scan


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just did an auto update to version 1.50 and ran a quick scan. it found a hijack in registry for start menu logoff. I removed and rebooted. I tried to run another quick scan. It starts but never completes just give me the microsoft "sorry but we have encountered and error and must close" (not the exact wording, but I'm sure u know what msg I referring too)

I've tried repeatedly, rebooted and updated virus definitions but still I get this error.

I haven't tried the full scan so I don't know if that would work or not.

What can I do?????

thanks for any help or suggestions

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just did an auto update to version 1.50 and ran a quick scan. it found a hijack in registry for start menu logoff. I removed and rebooted. I tried to run another quick scan. It starts but never completes just give me the microsoft "sorry but we have encountered and error and must close" (not the exact wording, but I'm sure u know what msg I referring too)

I've tried repeatedly, rebooted and updated virus definitions but still I get this error.

I haven't tried the full scan so I don't know if that would work or not.

What can I do?????

thanks for any help or suggestions

UPDATE: I tried again after turning Avira Guard off and it ran fine. turned it back on it errored out. Next I listed the 2 MB exe files in excluded processes in Avira and ran the the again. It worked. So I guess I fixed my own problem. Maybe this fiasco will help someone else. Happy Holidays!!

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Glad you got it to work, here is a list of the files that need to be excluded....

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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Ok, i've followed yur instructions and I am still having a problem even on the 1st pc i thought i'd conquered yesterday. Even with the avira guard off ( my only resident av) it still craps out on 2 different pcs always in the windows\fonts folder but not always on the same font file.

Also neither pc has a zlib.dll file in the malwarebytes directory.

I'm thinking its 1.50 as I never had a problem with 1.46. I do hope this is fixable

thks for any help or solutions u can provide as I'd like to keep using this program. I can update w/o any problems or issues. I see by the forum many are having problem in this area.

BTW I am using winxp sp3 prof and home versions

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Also neither pc has a zlib.dll file in the malwarebytes directory.

Please try this on your XP with the missing file - It may not have been fully installed -

Also ensure that your A/virus is turned off during the reinstall -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from ->Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from ->Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You - :D

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