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desktop shortcut error, mbam won't start, toolbar icon missing


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;) My Mbam desktop shortcut won't work, it isn't displaying correctly and will not work, also my toolbar Mbam icon is missing. I sent an email to your support but haven.t received a reply as of yet. My modem has been reset and my other vista op sys pc 's Mbam updated and revived fine but needed to restart after updating, not the usual process for it...but it seems ok.....this one isn't, please help
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Sorry about that

Please try the following to see if it helps:

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

[*]Click on the Start vista-7-start.png button and select Control Panel

[*]Click on Programs and Features

[*]Uninstall Malwarebytes' Anti-Malware

[*]Restart your computer very important

[*]Download and run mbam-clean.exe from here

[*] NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....

[*]It will ask to restart your computer, please allow it to do so very important

[*]After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

[*]Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

[*]Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

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