MBAM Pro not updating automatically

[m41j6]

Hi, since I upgraded to the Pro version, MBAM has never updated automatically.I have heard that it is a common problem for people outside mainland US, is this true?If yes, is there a workaround for people outside mainland US?

OS-windows 7 x86

Real-time AV-MSE(MBAM exclusions added)

Firewall-Windows 7 default

[Firefox]

Try this to see if it helps....

How To Use The New Scheduler

Once you register your full version make sure you schedule your program for automatic updates and scans.....

Have a look at the links below for instructions......

How To Use The New Scheduler (Applicable To Versions 1.45 and 1.46 Only)

Video on using the new Scheduler

[m41j6]

Thanks, but I have scheduled the updates already.

[Firefox]

Please try the following to see if it helps:

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

After that make sure you put the exclusions in your anti-virus program....

[Bob Hawkins]

m41j6

Both your problem and the suggested solution for it are the same as I have had recently. Then, it seems, once the standard fix has been tried with no positive outcome, everything becomes quiet, with no further suggestions.

[exile360]

Anyone having this issue please post the contents of your protection log from a time that the update was supposed to occur and the PC was running and you were logged into your Windows user account. The protection logs are accessible in the Logs tab in Malwarebytes' Anti-Malware.

Thanks

[Bob Hawkins]

exile360

Many thanks for your response. I am not sure I wholly understand what you require, but here goes:

I reset my schedules to run from 25th November as follows: Update = 0700 hours/hourly; Quick scan = 0700 hours/daily; Full scan = 0700 Hours/weekly.

'Recover if missed by:' is set to 4 hours in each case.

Here is my protection log file from yesterday:

09:22:17 Marion MESSAGE Protection started successfully

09:22:23 Marion MESSAGE IP Protection started successfully

10:01:38 Bob MESSAGE Scheduled update executed successfully

10:01:38 Bob MESSAGE IP Protection stopped

10:01:47 Bob MESSAGE Database updated successfully

10:01:49 Bob MESSAGE IP Protection started successfully

12:22:07 Marion MESSAGE Protection started successfully

12:22:12 Marion MESSAGE IP Protection started successfully

18:04:41 Bob MESSAGE Protection started successfully

18:04:46 Bob MESSAGE IP Protection started successfully

19:01:37 Bob MESSAGE Scheduled update executed successfully

19:01:37 Bob MESSAGE IP Protection stopped

19:01:45 Bob MESSAGE Database updated successfully

19:01:48 Bob MESSAGE IP Protection started successfully

Updates appear to be working, but not the scans. I do not know whether any other factors in Malwarebytes' setup (what boxes should be checked, or not, for example) affect the implementation of the quick and full scans.

Please let me know if you require any further information.