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IE can't connect to net after malware infection


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Hi all,

So my mother's laptop got infected a couple months back. Long story short, Mbam appeared to have cleaned the (mom scanned from a disc with malwarebytes on it even though I had installed it on her machine) infections. It says it is clear now and I have 4 nasties in quarantine. They are antivirus.action; trojan.fakealert (syssvc.exe); backdoor.bot; and antivirusaction in tempfiles and the registry.

However, IE won't connect to the internet. I can get connected to the net fine, even updated malwarebytes this morning.

Any tips on how I can clear this up for her? I'm having a heck of a time getting into safe mode on this dell studio laptop.

TIA

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