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Forgive Me If This Has Been Addressed in the Past


BSDa
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Hi,

Do you all have any bootable CD-based software where I can restore system files deleted by malwarebytes anti-virus software?

When I conducted a recent scan on my infected laptop and attempted to delete the infected files, I got some error messages during the deletion/quarantine process. After receiving the error messages, I restarted my laptop and now it won't boot up at all (!). I have the black screen of death! No, I don't have a warranty, no I don't have a Windows XP installation CD (believe me, my life would be made a whole lot easier with it), and no I can't boot my laptop in safe mode (again I have the black screen of death).

Please help! [P.S. I tried emailing support@malwarebytes.org but the emails were returned as undeliverable]

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Hi,

Do you have paid license for MBAM?

Follow these first steps on another PC:

First, copy this scan.txt to a USB drive.

Please print these instruction out so that you know what you are doing.

  1. Download OTLPEStd.exe to your desktop.
  2. Ensure that you have a blank CD in the drive.
  3. Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD.
  4. Reboot the infected system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here.
  5. As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads. :)
  6. Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy.
  7. Double-click on the OTLPE icon.
  8. Select the Windows folder of the infected drive if it asks for a location.
  9. When asked "Do you wish to load the remote registry", select Yes.
  10. When asked "Do you wish to load remote user profile(s) for scanning", select Yes.
  11. Ensure the box "Automatically Load All Remaining Users" is checked and press OK.
  12. OTL should now start.
  13. Double-click on the Custom Scans/Fixes box and a message box will popup asking if you want to load a custom scan from a file.
    Select Scan.txt on your USB drive.
  14. Press Run Scan to start the scan.
  15. When finished, the file will be saved in drive C:\OTL.txt.
  16. Copy this file to your USB drive if you do not have internet connection on this system.
  17. Right click the file and select send to : select the USB drive.
  18. Confirm that it has copied to the USB drive by selecting it
  19. You can backup any files that you wish from this OS
  20. Please post the contents of the C:\OTL.txt file in your reply.

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  • 2 months later...
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