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Possible Virus or Trojan - Quickly Losing Security & Program Access


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I'm new at posting to forums, so please excuse my ineptness. First noticed problems following email attachment download. Although attachment expected, I didn't expect the .csv format when .PDF requested. Then, keys began to skip or double-enter on outgoing email only (didn't affect system docs). Now, I'm denied access to most programs, including Avast!, Windows Firewalll, printer, CD/DVD, although PC is a stand-alone system and I'm administer and the only account. Startup programs are blocked and I'm denied permission to change. System Restore and Backups are blocked and backup to DVD failed; CD/DVD-ROM no longer recognized and unable to reinstall. Long-term driver update issues may or may not be related: device manager doesn't recognize new drivers. I've tried downloading several security scans, but very few will install or run. Spybot, Avast, and Malwarebyters show no threats, but PanadaActive Scan (below) lists 7 vulnerabilities. I'm losing system functions quickly, so desparately need help.

HP Pavilion dv9653cl Notebook PC

2.20 GHz Intel Core2 Duo T7500

4MB

320 GB Dual HD

Vista Home Premium 32-bit OS

Scans by Malwarebytes, Panda, and HiJack This are logged below:

------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.28

Database version: 1134

Windows 6.0.6000

10/16/2008 8:51:27 AM

mbam-log-2008-10-16 (08-51-27).txt

Scan type: Quick Scan

Objects scanned: 37622

Time elapsed: 2 minute(s), 3 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

___________________________________________________

PandaActiveScan

;*******************************************************************************

********************************************************************************

*

*******************

ANALYSIS: 2008-10-16 10:51:02

PROTECTIONS: 1

MALWARE: 3

SUSPECTS: 0

;*******************************************************************************

********************************************************************************

*

*******************

PROTECTIONS

Description Version Active Updated

;===============================================================================

================================================================================

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===================

Windows Defender 1.1.4005.0 No No

;===============================================================================

================================================================================

=

===================

MALWARE

Id Description Type Active Severity Disinfectable Disinfected Location

;===============================================================================

================================================================================

=

===================

00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@com[1].txt

00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@ad.yieldmanager[1].txt

00262020 Cookie/Atwola TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@atwola[2].txt

;===============================================================================

================================================================================

=

===================

SUSPECTS

Sent Location MS s]s5

;===============================================================================

================================================================================

=

===================

;===============================================================================

================================================================================

=

===================

VULNERABILITIES

Id Severity Description s]s5

;===============================================================================

================================================================================

=

===================

184379 MEDIUM MS08-001 s]s5

182048 HIGH MS07-069 s]s5

182043 HIGH MS07-064 s]s5

176382 HIGH MS07-057 s]s5

170906 HIGH MS07-045 s]s5

164913 HIGH MS07-033 s]s5

160623 HIGH MS07-027 s]s5

;===============================================================================

================================================================================

=

===================

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:49:34 PM, on 10/16/2008

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16711)

Boot mode: Normal

Running processes:

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Alwil Software\Avast4\ashDisp.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\explorer.exe

C:\Program Files\Internet Explorer\ieuser.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/mail?.intl=us

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe

O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O13 - Gopher Prefix:

O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab

O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe

O23 - Service: Panda Security Generic Uninstaller (PSGenUn) - Panda Security, S.L. - C:\PROGRA~1\INSTAL~1\{7926E~1\SMCL\SMCLpav.exe

O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe

O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe

O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)

O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

--

End of file - 6495 bytes

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